AAA Frisco Insurance and Member Services - Frisco (TX)

1 /5 saad ahmad: My experience is strictly on regards to Deundre as I cannot speak about the other staff. Deundre was very responsive initially to get my business. Once my business was acquired, its been absolutely nightmare in dealing with him. Hes been screening calls, never returning my calls or emails. My rates suddenly increased by almost double after I signed with him and he simply ignored me when trying to work this out. Again, Im not saying the entire branch is like this but I would exercise caution if dealing with Deundre. Be prepared to never hear from him again once he has your business.

1 /5 Mike Ensweiler: If the customer service was even mildly bad, I’d give it more than one star. Clearly, the employees are not incentivized to provide customer service and seem to lack motivation.

1 /5 The Rollin Stone’s: I had a 2:10 PM appointment for fingerprinting, and upon arrival, I was greeted by a very professional woman at the front desk. However, my experience with Charlie Gomez was extremely disappointing. His behavior was rude and unprofessional he was aggressive in handling my fingers, snatching and pulling without any regard for my comfort. I’m unsure if he was having a bad day or if this is his usual demeanor, but it was unacceptable. As a paying customer, I expect to be treated with respect. Despite the poor service, I thanked him at the end, but he didn’t acknowledge it. I repeated my thanks, yet he still ignored me. Frustrated, I asked the front desk for the manager’s contact information and confirmed his name, Charlie. Unfortunately, based on this experience, I cannot recommend this service. If you’re considering this location, I urge you to look elsewhere for a more professional experience.

5 /5 Jeffrey Cherif: I’m not sure why there are bad reviews here… Allyson was kind, funny, and made the experience so much easier than everything I’ve researched. I would highly recommend coming to this location. Leo was very kind and did a great job making sure my paperwork was correct; everything about this establishment was top-notch!

1 /5 Kiro Mikhail: Terrible office. Poor communication, unorganized staff work, and painfully rude customer service skills. Original quote doesnt match current premium cost. I was originally quoted $140/mo for the auto policy, given I pay the home owners policy in full. Did, and Tasha sent over the home declaration of policy, after many horror events of demanding to walk in the house to take pictures before closing day. Finally I knocked sense into her and her "supervisor" and they agreed to do the "walk-through" after closing.. within days of starting the home policy, Tasha managed to jack the cost of my auto insurance by close to 50%. When I asked, she mentioned it was due to a traffic infraction that took place in 2019, then she mentioned the MVR issue would come off my record by November 2024, and thus bringing the cost of the policy back to $140/month instead of $209/month. I tried calling her multiple times since November, without luck. Today I finally get a hold of the lady, but she clearly had no recollection of her promise. Shes unwilling to look back at the original quote. She basically said it is what it is. Did I mention, she texted me one of her clients phone number to call instead of her office phone number, after ignoring my 8 prior phone calls to her direct number? If you need an agent whos truly on your side, and isnt going to screw you every chance that they can, then definitely steer clear of this office.