1 /5 John Montesi: I wish I had paid attention to the negative reviews here. I foolishly was a loyal customer for 8.5 years, during which time I have given AAA Texas over $20,000 for auto insurance and their highest tier of roadside assistance. I have made zero claims, called for one tow the first year I had coverage, and have auto-paid every bill on time.
After needing to make my first claim ever yesterday (a relatively low-cost no-fault car damage), I was told that they canceled my insurance coverage without ever telling me. "We sent you a letter back in March" they said. I am enrolled in paperless, and they are sure quick to send me emails every month asking for the money that is then auto-deposited into their account that same day.
The reason? "Your drivers license on file expired in 2022." So they were willing to insure me for two full years on what they thought was an expired license, never once calling or emailing about it, sending one piece of mail that likely looked like junk mail and was thrown out. My license is current, ticket-free, and in my possession.
I spent hours on the phone with sassy agents who repeated canned lines and promised to call me back but never did.
DO NOT DO BUSINESS WITH THIS COMPANY, NO MATTER WHAT. They will take your money and never help you out in your time of need. There is nothing to be "loyal" to. They are awful.
