Fiesta Auto Insurance & Tax Service - Pasadena (TX)

Ruston Raybon Ive been with Farm Bureau since I started driving over 20 years ago. In all that time all of the agents and people with Farm Bureau have been kind and accommodating every time Ive needed to speak to them. My issue is that as kind and nice as the agents are they are (in my experience) often terrible at getting anything done. For instance I submitted a receipt from a locksmith for getting my car unlocked. My agent, Mike Johnson, said hed get it taken care of. I just got reimbursed... 3 months later. That was after a dozen follow up phone calls, emails, and voice mails with mike and very little return communication. When I worked with Mike to get my home insurance adjusted it literally took 5 months... it should have taken a couple weeks, but he just wouldnt follow through with anything. I had dozens of calls, voicemails, and emails trying to get him to take care of me. Ive had similar experiences with other agents. Theyre nice, they say the right things... but nothing gets done unless you call them every week for 3 months.

Klint Newton Amazing customer service! Laura is always immediately on the ball and amazing!

McCollum Jason (Jason) Tisha was able to answer my questions and was very patient. Thanks again!

Pablo Hernández They were there for me during a very difficult time and made the process seamless. I’m so grateful for their help and dedication.

Staci Denny We have been clients for over 7 years and they are awesome there and always very helpful with anything you call about . They are very quick to respond if you have to leave message. And they are always trying to help save money on your insurance needs!

Claudia Pando Always nice, friendly and understanding. They are always happy to help with whatever issues may come up.

C B I had a great experience with both the front office staff and Noelle Cole in discussing my insurance needs. Noelle was courteous, professional and knowledgeable in explaining my options, and getting my new policies executed. I highly recommend her and the Daniela Pratt State Farm office.

Rebecca Rodriquez Excellent customer service!! I had a bad experience at another place. Deborah was very polite, professional, & informative. Thank you Deborah

Charles Miles I like to start by saying that Linda Myers Professionalism is on parallel. She was very personable and showed a lot of concern for my company need. She left no rock on turn to produce the outcome that I need. I have dealt with a lot of insurance companies, but she Sit at the top of my list for those companies that I would trust my insurance needs to. Sincerely; CL Miles

Tyson Ang Emma is absolutely fantastic! She’s incredibly responsive, patient, and took the time to explain every detail of my policy. You can tell she truly cares about helping customers find the right coverage. Highly recommend working with her! Definitely make appointment with her before deciding on any insurance policies!