Vantage Trust - Wilkes-Barre Township (PA)

1 /5 Nora Rynkiewicz: Worst place for banking needs! Charge 5$ monthly for online banking. Direct deposit payments on weekends or holidays held and not available until after w/e or holiday. Only 2 locations, one in Wilkes-Barre and Nanticoke. Also had my credit card hacked and was charged 10$ to replace card. Try Wells Fargo that make direct deposit funds available a few days earlier or PNC that has many convenient locations. Anywhere but here!!!

1 /5 sab walkswithpurpose: How to report debit cards lost or stolen outside business hours??? Teller line is a joke...it doesnt even have an option for this. Talking to a live person outside business hours? Of course not...Even the number provided on the website isnt updated with the current Teller line number which doesnt have a lost or stolen card option. Meh. I hope I still have money left on my card when I speak with someone at the local branch. **update: no atms to deposit funds...withdrawal only!!!! negative rating!

1 /5 Eric Feifer: Went to apply for a car loan. After following up regularly for 2 weeks, the loan was never processed. I was told my credit was blocked. It wasnt, the credit pull showed up on my credit report and confirmed with the credit bureau. Was told the CEO at Vantage was going to look into it. She never did. Beyond frustrating. Went to Cornerstone credit union in WB and had the car loan in 2 days. Highly recommend Cornerstone for a loan.

1 /5 Kara Simonovich: If I could give zero stars I would. The branch manager in Wilkes-Barre, I wont mention her name, is both unprofessional and rude. My mother, who has been having issues with her account since my father recently passed away, has tried calling multiple times to speak with her and will not get a call back. She even stopped down at the branch today and the "manager" would not even come out of her office to talk to her. Refused - said she was on her way out the door. I am appalled by the lack of concern and professionalism a BRANCH MANAGER has. She should be ashamed. Do not use this bank. Take your money someplace else where they employees care about you and your money.

1 /5 Alan Underhill: I withdrew money from their Mac machine. The money never disbursed. I went inside the bank to ask what I have to do. They said they had to do an investigation will take a day or two then I can get my money. It has been over a month !! Vantage Trust says they sent it to my bank to put back on my card . My bank said Vantage Trust didn’t send them the funds. The bank manager at Vantage Trust will not even return my calls. This should be illegal. They took my money and won’t give it back. There is proof the funds did not disburse. I have no other choice but to call banking authority! I will never get my money at this point ….. this should be theft ! They charge us for every little thing ! Awful way to do business.