1 /5 Kara Simonovich: If I could give zero stars I would. The branch manager in Wilkes-Barre, I wont mention her name, is both unprofessional and rude. My mother, who has been having issues with her account since my father recently passed away, has tried calling multiple times to speak with her and will not get a call back. She even stopped down at the branch today and the "manager" would not even come out of her office to talk to her. Refused - said she was on her way out the door. I am appalled by the lack of concern and professionalism a BRANCH MANAGER has. She should be ashamed. Do not use this bank. Take your money someplace else where they employees care about you and your money.