1 /5 Aletta Chavez: Horrible customer service and complete waste of my time!
After I completed all tasks they asked of me (updated leinholder, obtained documents needed from banks, car insurance company, etc and made trip all the way out to their location) they took one look at me and said from over the counter “we just realized you have an out of state vehicle. We can’t help you”. That was it. No apologies. No further explanation. Just dismissed without even extending the courtesy to meet with the person my appointment was with to discuss any other options available (secured loan, another branch, updating plates).
Serious stonewalling. Next time check before you have someone do all that work. Or at least allow them to have their appointment and talk through other options.