Michael Bruno - Financial Advisor, Ameriprise Financial Services, LLC - New Castle (PA)

Derek Torok As processes would go this was perhaps the most seamless and professional bank process I have been thru. I knew from step 1.(Hannah) to other associates that knew what when and where to get answers and quickly. I considered one main for a number of years almost 6 to be exact and I am pleased to have made the right choice.

April Stewart Thank you Jackie for making something so stressful so easy to understand. Jackie knows all her insurance stuff. So kind, smart and helpful.

bryna freeman They do not return emails or phone calls. Be warned, if you use your car title as collateral for a loan, they will NOT give it back to you under any circumstances. My car needed thousands of dollars of repairs to pass inspection and I wanted to trade it in for a better car. They would not give me the title back to do a trade in, so I purchased another car and my old car is sitting in my driveway not being used and I cant sell it without the title. They told me when I signed up for the loan that if I needed the title back for any reason, they would work with me, however, I have been trying to "work with them" for months to come to a resolution and they dont return emails or phone calls. When I finally get someone on the phone, they tell me they will check what they can do and then never call back.

Mike Submitted the renewal application for my grandmothers benefits 2 months ago, back on the first week of June, as of today, August 5, the application still has not been processed, the case worker, a Miss Gordon, calls once super early in the morning, asking to return her call, then proceeds to never answer despite calling 30+ times My grandmothers benefits were set to expire on July/31 and this is the same exact BS that happened last year as well where the case worker then never got around to processing it, and my grandmothers benefits ended up lapsing for an entire month

Judy Kirkpatrick Knowledgeable. Michael Jones has become one of my friends. Judy K.