Matthew J Wilson - Financial Advisor, Ameriprise Financial Services, LLC - York (PA)

## Very nice people always willing to help their customers.

Amie Baker Extremely knowledgeable!

John NEOhio Nicole is an outstanding, friendly, knowledgeable, caring, can’t say enough. She helped my sister and me deal with banking issues related to the passing of our mother. She took care of everything related to the bank, even stayed over past closing time to help. Though formerly from that area, I now live in Ohio. Just based on Nicole, I would have my accounts there too. My mother always said she loved her local bank and we got to see why.

Rosso Nero Its been a clown show since my mortgages were shipped to BSI, but I held my tongue. As long as I could. I got the conversion paperwork and went online to activate my account. I did so, and set up auto-pay for my first mortgage. I then tried to add the second mortgage, but couldnt. I called customer service only to be told I couldnt add my other mortgages (I have rentals) to my online account, I would have to create separate logins for each of them. I dont know what Windows95 application BSI uses to process payments, but I decided against setting up a bunch of separate accounts, and, as I would have done in 1985, filled out paperwork and mailed it to them authorizing auto pay. It turns out to be a good thing I did, because the autopay request I submitted on their website only worked twice and today I received a past due notice for funds that should have been processed automatically. So I will go ahead and mail paperwork for the final account along with a check for the past due amount.

Dona Quinn Cheryl and Renee are always welcoming and always take the time to answer any of my questions whether it be by phone call or spare of the moment walk in.

Don Pablo I feel I am being ignored when all I want is an update on my case and why I didnt have the phone interview I was supposed to have. I may have messed up my case, but I have left 2 voicemails to my caseworker and not a peep so far. Not to mention the garbage app that if it was a house of cards would have been made out of wet mud. And our taxes go to pay for this mistreatment.

Anna Sakovics Jackie is the best ....