Kristopher B. Jones - Wilkes-Barre (PA)

Danielle Sandusky-Wilson Uniontown Location Thee absolute worst bank I have ever dealt with literally. The very first thing that I have not agreed with since opening is the fact that they put a limit on your very own money on how much you can spend per day but what sealed the deal for me is what happened this last week. July 17th I went into the bank to deposit money. I counted it at the counter then the teller counted it & said I was short 100 dollars. I said "Are you sure" she said "wait let me recount it" so she did & I was in fact not short. She gave me my receipt showing the amount I had & also my online banking said the same amount. An hour goes by & the teller calls me to say she took 100 from my bank because her counting was wrong... " Wait.. it was counted by me twice then by her twice & she gave me my slip stating just that. So I get upset about her waiting an hour to call me & tell me I was supposedly 100 short & just taking from my account without my knowledge or approval so I ask for a manager & she tells me one will contact me. Today is July 29th & I still have not got a call so I went in to see why. Again, They told me that CEO was looking over everything & someone would contact me. Well someone did .. the manager Anna & I was basically told "oh well the teller made a mistake .. Didnt you ever make a mistake?" So I got 100 taken from my account even tho it was counted 4 times.. yes 4 times & my receipt showed that & my online banking. I was always taught that the customer is always right but in this case I am right! I was so extremely upset & livid so the manager told me basically oh well close your accounts & go elsewhere! They also just went in and changed my deposit info from that day but thank god I already had a screenshot of what posted on the original date & what they changed it to today.. DAYS later! Obviously someone is lying for someone! Ridiculous! They are so unprofessional especially the manager! If anyone knows who I can talk to about this.. someone higher up then them please please contact me so they know this has happened!

Ninja Niko Amazing Man, helped a lot with financial stuff! He was very polite, kind, helpful! Totally recommend!

J MJR I have no idea if this is a legit firm. Poor value, there is no performance return, all they do is act like a savings bank account but deduct amount in the form of various fee. The investment options they provide is poor. It seems more like they get our money and do their own investment and the customer gets no return. Plus their customer service runs like a family business - poorly trained unprofessional agents working from home and has no interest in providing you any information. They make you feel guilty for calling them and enquiring about your retirement investment. The pre-tax saving is not worth putting up with this seemingly con firm.

Katherine E Markowski Fantastic staff awesome company always Ty!

Darren Hanson No extra fees unlike many free standing ATMs! ☺

Lauren Kolachny This location brings the convenience and perks of dealing with a large branch chain but the customer service of a smaller family owned business. While good customer service is always expected, my experience today was beyond just exceptional customer service. The drive through was busy 6 cars or so in line but when it was my turn Brian greeted me with a great attitude and a smile that was radiating through his mask. He thanked me for my patience and informed me he’d be right with me. He was quick to process my transaction and sent me on my way with best wishes. While the interaction was quite short and through the drive through Brian left a lasting impression on great customer service and is certainly an asset to BB&T. Thanks again!

Eire Girl When you run a business, you count on your bank to offer assistance when its needed. At our previous bank, we didnt have that. At First National, we do. I just spoke with Dawn, the branch manager at our local branch and she not only answered my questions, she also proposed several options that would help our business assure we arent going to be scammed. Thats what I count on in a financial institution, taking an active role in keeping the customer safe. Im very happy that we switched banks and went with a branch that is local and recognizes the needs of their customers.

Lisa Dellarossa Scott Hrycyszyn worked with me on my home policy to make sure I had adequate coverages for my home and would fit my budget. I am very satisfied with Scotts work!