1 /5 D.C. Ely: This bank is truly awful. The branch messed up my paperwork so bad over an account change that a line of credit was cancelled - followed by harassing phone calls after for payments going so far as to contact family members! Once I spoke with customer service they were as incompetent as the branch in Heidelberg PA and worse the agents were unprofessional, argumentative and entitled. RUN AWAY FROM THIS BANK