Frick Financial Federal Credit Union - Uniontown (PA)

1 /5 Danielle Sandusky-Wilson: Uniontown Location Thee absolute worst bank I have ever dealt with literally. The very first thing that I have not agreed with since opening is the fact that they put a limit on your very own money on how much you can spend per day but what sealed the deal for me is what happened this last week. July 17th I went into the bank to deposit money. I counted it at the counter then the teller counted it & said I was short 100 dollars. I said "Are you sure" she said "wait let me recount it" so she did & I was in fact not short. She gave me my receipt showing the amount I had & also my online banking said the same amount. An hour goes by & the teller calls me to say she took 100 from my bank because her counting was wrong... " Wait.. it was counted by me twice then by her twice & she gave me my slip stating just that. So I get upset about her waiting an hour to call me & tell me I was supposedly 100 short & just taking from my account without my knowledge or approval so I ask for a manager & she tells me one will contact me. Today is July 29th & I still have not got a call so I went in to see why. Again, They told me that CEO was looking over everything & someone would contact me. Well someone did .. the manager Anna & I was basically told "oh well the teller made a mistake .. Didnt you ever make a mistake?" So I got 100 taken from my account even tho it was counted 4 times.. yes 4 times & my receipt showed that & my online banking. I was always taught that the customer is always right but in this case I am right! I was so extremely upset & livid so the manager told me basically oh well close your accounts & go elsewhere! They also just went in and changed my deposit info from that day but thank god I already had a screenshot of what posted on the original date & what they changed it to today.. DAYS later! Obviously someone is lying for someone! Ridiculous! They are so unprofessional especially the manager! If anyone knows who I can talk to about this.. someone higher up then them please please contact me so they know this has happened!

1 /5 joy halbrook: Worst customer service, rude employees. They cant or wont answer basic banking policy questions. They have antiquated banking practices. They dont have any fraud process and put everything in as a dispute and make the customer call merchant that the fraud was committed against that wont help you either. Then the customer has to go back to the bank with all the information. Then it will take several weeks to investigate and you may or may not get your money back. Then you tell the bank manager that they need to update the banking system and he closes your accounts with no notice. Most illegal banking Ive ever had the misfortune of doing business with. Run from this bank and dont look back.

1 /5 G K: Worst experience ever. We refinanced our home with them to get away from big banks and all the extra requirements for insurance, etc. The process getting the refinance was quick and easy. I was so impressed until everything started to fall apart. Escrow is a nightmare. They blame escrow company who then blames them. All issues seem to point to frick. First came our home owners insurance. Due in December but didn’t get paid until March after multiple calls from me and then a final call from Allstate telling them if they didn’t receive payment that day I was dropped. Then our flood insurance was dropped due to lack of payment and it was 6 months before it was caught. No one from either side let me know. Taxes were over paid last year along with everyone else’s in this county and they received a check back for the overpayment. Then I had payments to State Farm who we don’t have listed on my account. I have called numerous times about that and told I received a credit for all of it, does not show on the new escrow paper that shows I am $3300 short on my escrow. So another round trying to get this fixed for the third time and I’m told it’s all on there but my escrow is still $1700 short. They had all info at closing for insurance and taxes so why the shortage? Best part is the escrow companies records and Fricks records don’t match but I was told it’s because they use different systems so it won’t match. Math is math. I paid in money they paid out money. Should be the same on both ends. Getting frick to give you info on your money is impossible. Someone will call you back is all your told. No one ever does. Looking to go else where now.

1 /5 BigLesh: Horrible customer service, completely rude over the phone. I did a wire transfer through them to pay off a car loan, they didnt include all the information I gave them on the transfer and proceeded to blame me when the money didnt go to the correct account... If I could give a zero I would.