Visions Federal Credit Union - Norwich (NY)

5 /5 Mrs R Koni: Best bank Ive ever done business with. All other banks had hidden fees, did not offer "real" time banking, and were just stressful to deal with. Ive been a member of vfcu for four years now and no problems at all. The staff are friendly, Knowledgeable, and know me by name. Only downside that I can think of, its very hard to reach a live representative by phone.

5 /5 Kathleen Lupole: Visions is my main credit union. I used it a lot but now do most of my banking online. The occasions I have gone there in person have all been very pleasant. I feel like I know the employees that have been there any length of time. Very friendly people and they always know their job and can help you with whatever problem you have. I highly recommend this branch over all the others.

1 /5 Michael Cleveland: Very poor customer service, you have to wait a minimum of 7 minutes on the phone before anyone e answers. Warning to not choose the option to have a representative call you back, because they wont and you end up re-calling and waiting another 7-10 minutes. Plus dont bother calling on a Saturday, there is no one in the offices. There are a lot better choices for your banking needs. I for one love a bank that has excellent customer service. Im only leaving this feedback, because I was never able to reach a live teller. Its an honest review, dont believe me, try calling a few times and youll see that my review is spot on.

5 /5 Nicole Crane: Ive been a visions member for almost a year. It started with a loan, then an account, then a second account. The Norwich branch employees have been wonderful and helpful with every question and transaction. They are patient and courteous when my toddler starts asking questions and they offer the additional options I have available for me as a member.

1 /5 kd moore: My first review was removed for some reason. I DO NOT RECOMMEND A FINANCIAL INSTITUTION THAT DOES NOT ALLOW CUSTOMERS TO LIST BENEFICIARIES ON ALL THEIR ACCOUNTS. Speak to an attorney as to why it is important or tell your loved ones to enjoy probate.