USALLIANCE Financial - Woodbourne (NY)

5 /5 LaShonda McPherson: I would like to think Joanna Sep for all of her help. She is always very friendly and knowledgeable. She helped me with opening up a checking account for my teenager today. After she got the information that she needed from me, she even called me back so I could do a DocuSign over the phone. This credit union is very Fortunate to have a representative with wonderful customer service. I appreciate you, Joanna…. Thank You

5 /5 Jason Catanzariti: I would like to thank associate Joanna Sep for her patient guidance as I made changes to my accounts. Over several years she has made good suggestions and explained details of various offerings at USA Alliance. As I have no background and little knowledge of financial matters, I have come to greatly value her assistance. Once I reached decisions, she was also able to smoothly execute the paperwork and minimize complications. Joanna is one of the reasons I have chosen to move funds to USA Alliance rather than continue with large commercial banks. Thanks again, Joanna!

5 /5 Trasey Barres: I had a wonderful experience at USAlliancr Financial on route 52 in Woodbourne N.Y. I been a customer for many years. This time I was there to replace a debit card. Teller Joanna help me get a replacement card explained how to activate it and set up a pin for the debit card.,I appreciate Joanna help and was on my way. Joanna handled my request quickly and politely and was very understanding. I hope if you use the branch Joanna you get Joanna and get your business conducted quickly and professionally. Thanks

2 /5 Finn Mauritzen: There are two major reasons for joining a credit union or any other consumer owned enterprise. First, it prevents your hard earned cash from lining the pockets of profit driven shareholders of big banks. The second, and far more important, reason is to get banking your way; to be able to control how your bank treats you. When you, as a member, own a piece of the bank, then you should be able to expect a superior level of service. That is after all its most important role. The reality with many cooperatives including USAlliance is that the customer experience is more like kindergardeners playing grown-up games or amateurs in the big leagues. The Wells Fargos, Citibanks, Amazons and Walmarts win the customer experience game every time. That will need to change for the cooperatives movement to gain traction. I will probably continue to suffer through it for now, but it just isnt very good. It really isnt. It is possible that continuing to perform on a sub-par level hurts the cooperative movement more than it helps and if USAlliance doesnt get its act together, it will have to go.