1 /5 Colt Nicoletta: TERRIBLE TERRIBLE TERRIBLE!!!!! One of their clients hit our car and damaged it. We got it fixed with our own money out of pocket so our own insurance wouldn’t go up. When we tried to contact her representative at Travelers, he was constantly on vacation. We left several messages, tried to contact other agents, and never once had a phone call back. I couldn’t imagine being a client with them if they can’t even return a phone call. You better hope you never get hit by someone with Travelers insurance, you’ll NEVER get reimbursed. I’ll have to get in touch with BBB.