Travelers - Buffalo (NY)

1 /5 Michael Cappy: I helped a friend of mine search for a vehicle after hers was totaled out. The check they cut her was a dishonest low-ball. The comparable vehicles they used were over 3 hours away. They gave her 1800 for a 3k vehicle. She called about the offer and they agreed to up it a few hundred dollars ( which she was happy with). Once the check finally came it was the original low ball offer. After weeks of waiting and missing out on several vehicles. All her calls have been ignored. Shame on Robert Amey or Anthony Day for taking advantage of a young woman!!! One of them offered her more and one of them sent the lower. the worst part about it was getting the title to them so they can sell the totaled car at auction. Horrible experience and she was forced to buy a car that doesnt even come close to what she had. The one screenshot below is the upped offer they never sent.

1 /5 C: If you bother calling the 866 number their AI bot keeps parroting, expect to wait on hold for 1 hour minimum. If you choose the option for them to call you back, you will not receive a callback. Consider this when reading the rest of my review. I would give less than 1 star if I could. Jaclyn Fort was the agent I worked with. Not only did she take weeks before submitting my claim (she forgot, supposedly...I had to call back and bring it up again), but she lied about covering the entire amount. I got shorted close to $100 on the claim. As if the above wasnt bad enough, she actually rejected my claim (again, after saying theyd cover it all) without reaching out to me at all. How did I find that out? I called them again, since it had been weeks (again) since Id heard anything. I (again) explained the entire situation and when she ripped me off, I decided to take the lesser amount instead of wasting many more hours of my time. This is probably a tactic they use to do stuff like this... Believe the bad reviews. They are a terrible insurance company and this particular location and Jaclyn are terrible at customer service.

1 /5 Jordan Delosh: I have had the absolute worst experience with this insurance company. Let me start by saying I am not insured by them, however a person/vehicle the cover backed into my PARKED truck. The claim was reported the next business day (accident happened on a Sunday, Monday was a holiday). Travelers never contacted me, I waited a little over a week, and reached out to them. They stated that I did not hear from due to the date of the incident was recorded with the wrong year, 2024 rather than 2025. During this time I had already obtained a quote from the repair shop that will be doing the work, which came out to be approximately 6k. I submitted photos of the damage via travelers link that sent to me, as well as a video of the damages. When they returned their quote it was $1600 dollars less and listed all after market parts, my body shop listed OEM. When I reached out to travelers to express that I would appreciate it OEM parts, they responded with we do not do that your truck is 6 years old, but also stated they would return the truck to “pre loss condition”. Before the truck was hit it was equipped with all OEM parts. I went as far as talking with the manager who stated that their isn’t an insurance company out there that installs OEM parts on a vehicle older than 1 year. I contacted my carrier, GEICO who stated that, that is untrue, they just don’t wanna pay the difference. $1600!! To me due to the fact that my truck was parked on auto start, with the lights on and I was not even in it, their customer backed into it and caused significant damage to the front end. We are talking front fender, headlight, top and bottom bumper pieces, as well as the bumper. My truck was hit so hard it was moved about a foot, so I also requested an alignment and tires due to the fact that they will not supply a loaner until my body shop can fit me in. I do not feel I am being unreasonable at all.. please correct me if I am. Thank you

1 /5 Sarah Schwartz: Customer service is the worst. Dont expect much from them. Little to no contact. Never answers or returns phone calls/emails. Will be dropping this insurance. Rick, Gary, Josh. Just a few of the "helpful" employees they have. I love that every bad review you state you cant discuss claims publicly. But its not discussion of a claim. Its discussion of your companies awful behavior. Why cant you just fix the actual problem? Or is it because management is just as bad as the team they run?

1 /5 Daquezz Hauser: This company is by far the worst, I’ve been going back and forth with them about a manhole that damaged the subframe on my car. The “Claims Adjuster” is trying her best to get some “bonus money”. She insisted that she’s been in auto claims for 6 years and she has never seen this happen and doubted that the manhole damaged it. The construction company that’s insured by them sent over partial photos. I had to submit my own photos . She then stated that according to state guidelines that the construction zone was up to state code which it was not . I went out there with my own tape measure and showed them that the manhole was 3” inches out of the ground . I sent photos in . Now they are saying that they do not have pictures of the photos the day of . I went back and found photos I took the day of. They are trying their best to deny my claim but it’s not going to happen . I would give them below a zero if I could . I will be contacting the better business bureau next. The construction company even went back and tried to pave around the manhole after the claim was found. They knew they were in the wrong !