The Reis Group - Kingston (NY)

Rena Ren Highly recommend! Oneprime Insurance provided my quote incredibly fast and made the whole process smooth and stress-free. The team was professional, efficient, and always quick to respond to my questions. Super reliable and easy to work with — I’ll definitely come back for future needs!

María Gonzalez I had a great experience with Liam. He was friendly and professional. He explained everything clearly and I never felt rushed or pressured. I’m really happy with my new policy and the service Liam provided.

O O Not sure

Saltzman Mike (Magitek) Context: Policy lapsed due to mistaken non-payment. The account was linked to a bank account which was compromised and closed and i forgot to update payment and missed the letter letting me know. Thats my fault... ...But being told straight out by Tom, our agent of 7+ years, that "i cant help you, go find a new agent" as his reply when I asked how to fix this... strikes me as just awful form. Told my new agent about this situation, and he said: "Why wouldnt he have called you to let you know there were payment problems...? or just helped you get payment straightened out when you brought it up?" Good questions, I wondered the same thing. 3 Star because as awful as I think the relationship ended, the 7 years we worked with Tom were fine.

Rita Sasso Very reasonable, fast, and a pleasure to deal with!

Andrew Antonio Great service provided.

Ken Wilson Amazing people very courteous and kind I would recommend them to anybody

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.

Linda White Sharie B. was our former representative at her other Co. I am so glad we were able to change insurance companies because Sharie is extremely knowledgeable and she explains everything in detail about our coverages. She is a great asset to your company.