The Gold & Diamond Room - Rochester (NY)

James Pusateri I haven’t had much experience with jewelers until recently. I bought my fiancés engagement ring through a custom ring designer and purchased a warranty to cover pretty much anything. When a couple of the prongs on her ring bent, I submitted a claim and the warranty company told me to go to any jeweler for a repair. We walked into Jered Jewelers in consumer square on Niagara Falls Boulevard in Amherst, NY. We were greeted by one of the top three customer service people we’ve ever had the pleasure of meeting - Neil Gablenz. He greeted us and made us feel right at home, during what was a stressful time - having brought a very important piece of jewelry in to be repaired. He assured us that we were in good hands, and he was absolutely right. We left the ring and were told it would be ready in about a week. Not even five days later, Neil called and told us it was ready to be picked up. We came back to pick up the ring, and met with Neil again. Still charming, still friendly, so it wasn’t just a one off day that we met him and were absolutely pleased with his customer service oriented mentality. He is the real deal. The repair was perfect. We were so happy with it that we decided to pick out our wedding bands right there in the store. Neil spent a good hour with us as we looked over what felt like every ring in the store. We decided on exactly what we wanted and placed our order. These were being made to order so we were told they’d be ready on August 6. We received a call from Neil on August 3 that they were ready (three days early) so we went in to get them. The rings were as beautiful as we’d hoped and Neil was right there with us as we tried them on - and he shared in our excitement. Great job all around from customer service to quality of the jewelry itself. We are fans of Jered and it’s largely due to Neil as the face of your company that we first met, enjoyed seeing again, and look forward to seeing when we come back for future jewelry needs! I know this is supposed to be a review about Jered Jewelers, and I may have made it a bit of a review about Neil, but as long as he works there - the two go hand in hand to me. 100/10 highly recommend! Customers for life.

Brennan Puleo Love this business!!! The owner is so friendly and helpful. I never feel rushed or pressured to purchase anything that doesn’t speak to me. It is the only place I trust.

StephonSepulveda Getting my fiancée’s engagement ring from Steve Lennon & Co. was such a great experience. The whole process was easy, and the ring turned out even better than I imagined. I’d definitely recommend them.

Brittany Smith “Losing my uncle was one of the hardest things I’ve ever faced, and this bracelet he gave me for taking him to his radiation treatments is the last gift I have from him. I’m incredibly sentimental, so trusting anyone with it was difficult. Melissa at broad Options worked back-and-forth with me, offering a few different options until we found the perfect one together. Every time I look at it, I’m reminded of how special it is. Thank you, Melissa.”

Dave Cooley Incredible staff that is not paid off from commission. Helpful, friendly, kind. I felt like family walking in! I was blown away with the fair pricing. Highly recommend!!

Misty Lewis I have received many lovely gifts from his Jewerly store and I wear them all the time. I have called and been allowed to shop his store on multiple last minute occasions and bought incredibly beautiful wedding gifts for an amazing price. Ready and wrapped for the bride, so lovely!

Nick Huyck If youre looking for the best price to sell gold and silver then look no further! Mobile Gold USA pays the best by a long shot and he was extremely informative and friendly! On top of the best prices paid you get a bonus on your way out which adds to an already great experience.

Akilah Gordon I’ve been coming to this place for about 4 years but I can’t any longer. They recently implemented a $200 minimum whole sale rule which was never the case in all the times I went there before. It’s a shame because this had been one of my go to places to find affordable jewelry

SMRF I have a special friend celebrating her birthday in March. She loves daffodils. Her late husband gave them to her in season & planted them in the garden so they could naturalize. Daffodils hold great meaning to her. The earrings are beautiful. Excellent craftsmanship. I highly recommend. Eileen wrapped the gift beautifully & shipped ASAP. Lovely website & a brick & mortar store too. Gallery atmosphere. We need to support our artisans. They bring us much needed beauty!

S Rodgers I couldn’t possibly rate the overall experience better. I felt welcomed the moment I entered the shop. The atmosphere is relaxing, and the staff were extremely friendly. Lynda was so patient and sweet while assisting me with jewelry selections. I was a little anxious (quietly) but Noah put me quickly at ease. He has a calm presence about him and the process was over before I even realized it began. I would highly recommend this business for being a step above.