Sunmark Credit Union - Hudson (NY)

1 /5 Marlene Barranco: This is not on the Hudson office. This is for the “solutions “ center. They talk over you. So you do raise your voice and then they say you are yelling at them. Finally I said “ listen to what I am saying “ Lexi was rude and not helpful. All you get is “I’m sorry” they is protocol! Finally I said the words “I’m sorry “ only truly mean something when behavior is changed. What behavior are you going to change? Or is that another way for you not to help?” No answer! Could not answer. All I asked was to release $20 of the tellers check I deposited today! They refused and said it won’t be available for 2 days because I moved to Tennessee and was convinced to stay with them and used shared banking. Lie lie lie!! You can go there if you want to wait 3-5 days for your money. In this economy I needed $20 to get gas to get home that night! Nope! They would not be kind and let me get to my own money. They are mean and uncaring human beings. I wouldn’t even call them people! Kindness goes a long way! You need to learn that!

3 /5 Robert Pagnani: It was better before merger. Now all calls get directed to central office where there is always a wait to talk with someone. You used to be able to call Hudson and talk with someone who could access your account and handle any transaction immediately. For the consumer, bigger is not always better, Also, website does not list branch hours on main page. Its ok, but Im sorry I voted for the merger.

5 /5 Rhonda Kilmer: Excellent customer service,very knowledgeable of knowing there job and how to point me in the right direction. There on line banking is helpful and friendly. I highly recommend them

5 /5 Elisabeth Albert: I have had an excellent experience with each person Ive dealt with at Sunmark. All tellers always friendly and helpful. In particular I want to recognize Caly Bermel for her fantastic people skills. She is professional, knowledgeable, fast, warm and engaging. I cant overstate what a pleasure it is to deal with her.

4 /5 Desmond Inman: I have heard nothing but good things about Sunmark, so much so that I will be attempting to rid myself of the hassle of online banking, just so that I can join up with you guys today!