Scott Grates - State Farm Insurance Agent - Ilion (NY)

5 /5 Elizabeth Beam: Libby and Carol Were absolutely amazing helping me through my homeowners claim! They were quick to answer any questions I had. They worked with my claim agent to get my claim processed as quickly as possible. Thank you State Farm

5 /5 Brennan Murray: I worked with Libby after I recently got into an accident. Let me tell you all, she was kind, clear, and concise with all instructions. She was making phone calls on the behalf of me to make sure I was easily able to obtain my golf clubs that were left in my vehicle and her readiness to assist was just unmatched. Will continue to work with this company as long as I keep getting reached by employees like Libby and Carol

5 /5 Allison Lopac: Amy has been the MOST helpful with getting my coverage set up! Since I moved from out of state, I had some timing issues with getting my car registration switched over, but Amy rolled with the punches and was kind and responsive every step of the way. Definitely recommend!

5 /5 Judy Beauharnois: I just had my first car accident that involved another person. I was totally lost as to what to do, how to do it, and everything else involved. The people at State Farm, especially Carol at the Scott Grates office in Ilion, NY, were so very helpful. I don’t know what I would’ve done without them. I have no complaints whatsoever on the settlement or anything else. They were very proactive, and still follow up. I have been with State Farm since 1979 and I’m very glad I never changed Judy Beauharnois

5 /5 Maritza Velez: All of the agents are so pleasant and reassuring. They go above and beyond to ensure our needs are met. I recommend them to everyone. We are so grateful to have them and we know that they are only one phone call or text away. Not only do they welcome you warmly but they also make it a point to follow up and I think that is amazing 10-10 Recommend. Have you ever felt high anxiety during an emergency as you awaiting demolition, communication, and trying to get your home or vehicle back to normal? Well let me just say all of my agents and the entire team worked so hard to put my mind at ease when I have a had massive water damage in my kitchen. They have such an efficient communication system where I can ask questions via text and receive such a prompt answer. When I was unsure someone called to clarify the entire process and what the expectations were. Every person kind and reassuring that they were working hard to help the process be as smooth and quick as possible. Even through the hurdles they were there for me every step of the way. They have all made my experience better because they truly care about my emergency but most importantly they care about me as their client. I love them and will continuously recommend to others.