Scanlon Jewelers - Williamsville (NY)

Angie I always go through Diane shes absolutely the best employee there she takes her time getting to know not only you as a person but your likes and dislikes when it comes to jewelry My husband has been going through her for 5 years now I have only been going through her for 2 years but she already knows what kind of jewelry I like what kind of jewelry I dont like the kind of person I am shes a very friendly person and every time I even walk past there she always makes sure to greet me start up a conversation with me she never pushes for sales she always makes sure that you are absolutely set on buying what she is trying to help you get definitely deserves a major promotion anyone that comes here make sure you go through Diane she is an amazing woman and you will not regret getting your next piece of jewelry through her

Paul Thompson Fine Jewelry by Stacy is truly the gold standard when it comes to custom jewelry. From the moment you walk in, you’re treated with warmth, kindness, and genuine attentiveness. Stacy and her team are not only incredibly knowledgeable but also take the time to walk you through every detail, ensuring you feel comfortable and confident with your choices.

Neena Yoon My boyfriend got me these for my birthday and they are STUNNING! The packaging is luxe and it also comes with the lab diamond certificate. The quality is as good as you’d expect from solid gold and lab grown diamonds. These are the most beautiful pair of earrings. I just want to stare at these all day. Customer service chat is also very prompt, kind, and responsive.

JT Wegman I can’t thank charisma and a team there they did an absolute amazing job as I was traveling for two months planning a wedding making engagement rings and necklaces. The experience went off absolutely amazing. Everything was perfect. Timing delivery response time five stars is not enough.

Lorena Aquino The customer service in this place is great, showed me a few rings for my wedding and on very short notice engraved our rings and had it ready that same day. I didnt expect it can be done but was more than happy to make it happen for us

Brendan G I recently had a custom chain and pendant made at Nu Castle Jewelers, and the experience was outstanding. The staff, especially, Sean and Andy took the time to really listen to my ideas and helped me refine the design into something even better than I imagined. The craftsmanship is incredible—every detail on the pendant is sharp and clean, and the chain feels solid and high quality. They kept me updated throughout the process, which made me feel confident in my purchase. The final piece is unique, personal, and something I’ll treasure for years. I highly recommend this store to anyone looking for custom jewelry that’s both beautiful and well made. I found them on TikTok, and I’m really glad I did. Highly recommended!!

Marina Cohen Went in to get my watch battery replaced. Took 5 minutes, only charged me $15, and even set my watch to the correct time! Very grateful :)

Christy S Been going her for years they are so nice always fix my jewelry fast wrk and always lasts reasonable prices and quality jewelry

Lexifer We have always had great experiences here, from selling jewelry to having it sized to appraisals to custom jewelry. They are honest and fair, and provide great customer service. They are candid when something is not in their area of expertise, rather than giving incorrect information. They have been in business here in Watertown, NY for decades and have maintained their great reputation, which just goes to show what kind of business they are.