Richards and West, Inc. - East Rochester (NY)

1 /5 James Wallace: I asked them if they could polish the acrylic Crystal my Rolex watch. They said the charge would be $35, and I asked why so much. Their reply was that they would be required to remove the movement from case so that when they polished the Crystal dust would not get inside. The Rolex is waterproof to 100 m, special Rolex tools are required to open the case. A new gasket would be required, and the watch would need to be water tested with a special Rolex machine. Other jewelers have easily polished the Crystal with jeweler’s rouge and a buffing wheel. How could they come up with such crazy statements?

5 /5 Sandy Hopkins: Excellent workmanship. They made my 44 year old wedding ring look new again. Very reasonable.

3 /5 Diane Prideland: If quality is what your looking for Richards and West will not disappoint!!! Michele’s expertise is the best you can find. If your looking for quality and a special gift look no further, this is the place! Thank you for the most beautiful engagement ring ever!!!!! Diane D :)

5 /5 Hilary Frey: Thank you for repairing my wedding band set! You did a fantastic job. We went over, in detail, exactly what you were going to do and how you were going to do it. You were friendly, thorough, and timely. I highly recommend!

5 /5 Ryan Swisher: They worked with me to design a setting for a white sapphire engagement ring that was exactly what my fiancé was looking for! Incredibly knowledgeable and helpful staff, so nice to have the person you speak to at the counter be the one who designs and casts your ring.