New York Life Insurance Company - New York (NY)

1 /5 Larissa: If by any chance you need to cancel the policy, good luck! I was trying to cancel it since 01/20/23 over the phone. Ive been told that its cancelled and I wouldnt get charged again. Oh, and I would receive a cancelation confirmation. Its 03/01/23 - no cancelation confirmation, still charged for the policy.

1 /5 KI W: Noticed my elderly immigrant parents NY Life whole insurance policy was still being charged when payments should have stopped. The agent, who spoke the same language as my parents, said it was due to the pandemic that he didn’t have this in place or made contact with my parents. He also said that what was done cannot be undone because he has to go into the office when specific people are there, but he hasn’t gone to the office in a long time and that my parents fully understand what the “agreement” says….I was actually calling him to get clarification because they didn’t know. The value on the “products” sold to my parents are well below what they have paid to date. Payments will now stop as they should have been done earlier. I’m not stopping here. I am also going to gather the paperwork and history to see how this can be legally done.

1 /5 Stephen Gennarelli: Weve carried AARP New York Life Insurance for my Mother for her burial expenses for many years now. My Mother finally passed away a few weeks ago after a long battle with Dementia. We had to use a Credit Card to pay for her Funeral Expenses assuming that NY Life/AARP would be right behind us and reimburse us promptly. Instead here we are 4 weeks later, playing phone games and getting promises from John Hughes, Tampa District Claims Manager, that our check will be overnighted, after initially issuing the check to the wrong address. Weve been playing this game for days now. Each day we are being charged more interest on our Credit Card as we wait for this check to arrive. I am beyond upset. My wife has hives knowing that we will be paying much more out of pocket (which we do not have), because of New York Life Insurance/AARPs inept lack of caring in what should be a simple transaction. Your company certainly did a good job cashing our premium check each month. Now that its time to receive our payout, there is no help, no assistance, no check. I am disgusted. To anyone reading this who is choosing a Life Insurance plan, choose your plan wisely. Pick a company that has good reviews and that has empathy for their Customers.

2 /5 Dale Zero: This company is a mess. Maybe their actions are legal but they certainly arnt ethical. Two examples. When my father-in-law passed away, the agent was at the house the next day trying to talk the 90 year old widow into using the insurance for 10 year investment without the ability for withdrawals and no promise of interest rate after the first year. ..... Nice Guys!.... Next, I had an insurance policy that I canceled but they continued to make withdrawls from my bank account! I contacted them and was told they sold the policy to another company and continued to bill me. WTF. Even better, they wouldnt refund the mony taken from my account because ...wait for it.... they said it wasnt their policy anymore. Do yourself a favor and find another company.

1 /5 Chris Szast: Bunch of crooks that jack up the price last minute and then wont let you cancel the scam of a policy without jumping through a gauntlet of hoops. Dont do business with this company.