Multi Line Insurance Agency - Yonkers (NY)

1 /5 Drilon Marku: I have been a customer for several months, but my recent experience has been extremely disappointing and frustrating. Starting about six months ago, I noticed an unexplained $50 increase in my monthly auto insurance premium. When I contacted customer service, I was told it was due to my defensive driving course expiring. I had, in fact, renewed the course and submitted the required documentation. Despite this, I was repeatedly told different stories by various representatives over the phone, by email, and even during in-person visits. I was asked to send the original certificate again, which I did, but I never received confirmation or a refund for the overcharges. To this day, the issue remains unresolved. I’ve paid hundreds of dollars in extra charges due to what appears to be an internal error and a failure to properly process my documentation. Worse, the original copy of my defensive driving certificate—something I was told to send—was never returned or acknowledged. This situation has not only caused financial inconvenience, but it also reflects a serious lack of accountability and communication within the company. I expected more professionalism and transparency from a company I trusted with my insurance needs. Emanuel is the worse included the only time they just keep laying and they never get back or worked on that.

1 /5 Alfahd: About two years ago, I visited your insurance office as a new customer, hoping to purchase insurance. At first, I was impressed — the owner greeted customers through a screen, which I thought was a great touch. I provided all the required documents — my ID, license, and any other paperwork they requested. I was told to wait two days and that I’d receive a call when everything was ready. But after three days with no call, I followed up and was told it wasn’t ready. I waited another week, called again, and still got the same response. Eventually, I had to go back in person just to collect my file. I ended up buying insurance somewhere else. Now, after two years, the owner reached out asking why my name wasn’t in the system. Well, here’s why: I was a new customer, and I left because of the poor follow-up and customer service. If this continues, more customers will likely do the same. Good luck

5 /5 hend sangak: Highly recommended, the best customer service much love

5 /5 Roger R: Thank you, a friend took me here yesterday to resister my car. It was fast not expensive, staff friendly and well mannered. It was a great experience, no lines nor waiting as one month for appointment at DMV. Very reliable and trustworthy, others I know have done business here and have had the same great experiences. Thank you management and staff of this establishment.

1 /5 Sandy Cespedes: Don’t go here! They are acting like they are Plate Express and they are not! The got me with the sign outside that says PlateXpress and me being in a rush didn’t even read the sign above the store front.Worst place ever!!! I dropped off my paperwork on Monday and was suppose to called on Tuesday. Today is Saturday and I had to go in person and get my paperwork back! Oh and let me say this, their communication skills is horrible if I didn’t mention. Thank god they didn’t lose my paperwork!