Langley Walker Insurance Agency Inc - Plattsburgh (NY)

Cary LaForce I know its been said before, but I think it bears repeating. 5 Stars is not enough. Everyone can agree that insurance is the evil no one wants or asks for....but everyone in this office really does care about their clients. I never felt like a number. I felt seen and heard and most importantly, they were able to lower my rate while offering me better coverage. Kyle really took the time to not hear my situation, but really put in the effort to take care of me. They worked around my schedule to ensure that switching insurance providers was easy and painless. They gained a very loyal customer that has every intention of staying with them for a very long time.

Andayka Wilson they were so so nice

Giuseppe Scaffa I am so glad to finally find an insurance company that is looking out for my bottom line. I am now saving money on my commercial auto policy as well as my business liability insurance. These guys are great!

Dessert Or desert Professional always. Amazing service.

William Perry One of the best insurance agents Ive ever worked with! Very attentive and responsive. Helps resolve any issues that come up as they occasionally do in insurance matters, but with Robert on top of it, I never had to worry. If you want an insurance agent that not only responds in a very timely manner (immediately) but also follows through with results, then Robert is your guy.

Ashley Stoddard This office has been serving my family for years. After my father passed away, the staff continued to offer great service to me. The staff at this office are like family. Im pleased to know such great people! Thank you for all you do.

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.