KeyBank - Cooperstown (NY)

5 /5 Katharine Lloyd: My family & I have been using KeyBank for decades and have always found that everyones friendly and helpful.

1 /5 Lisa Braccini-Barletta: Horrible customer service and policies. Here in Cooperstown NY visiting and ATM machine took my card. I called to come in and retrieve with ID and copy of bank statement and photo Driver’s license and they tell me they need to destroy card and will make no effort to contact my bank etc.. I had a similar experience with the local credit union and had a completely different experience in 2021. Visitors…don’t use Key Bank. They charge you a ridiculous $4.00 fee anyway.

1 /5 David Cool: Last visit to this bank cashed a 24 dollar check from the dmv and was not charged a fee. Waited for the teller and the manager to use a tablet to scan my id. They were having "technical" problems and was there for 20+ mins waiting for them to figure it out. Today cashed another dmv check and was charged 7.50. I dont have an account but our lovely state of NY apparently does. Stay away from Keybank at all costs. !!!!!!

5 /5 Britt Lewis: I"ve been an account holder here for more than a decade and had the most incredible customer service- from the bank manager to the cashier staff. All super nice and efficient. Plus- the bank itself is ancient and one of the coolest banks ever! The huge old vault on view is incredible- all the decoration is 1920s, marble and brass, high ceilings etc. Like a step back in time

1 /5 JT Zaengle: I’m a long time customer, the tellers were very rude quite disappointed.