KeyBank - Malone (NY)

1 /5 Kelsey M.: Terrible customer service and the bank manager, who took days to get back to me, didn’t help either. This bank mistakenly put a second hold on my account and left my account in the negative. I had to call the KeyBank general number to get them to help me resolve the issue that this branch caused. I decided to close my account because of this bank’s error (among other issues), and I was told to pay a $25 early closing fee. I asked to speak to a manager, but she was busy and I was told she would call me back. Days later, she didn’t, so I had to call and follow up. I got a call back saying the bank manager (who I never even spoke to directly) refused to waive the $25 fee, despite this bank being the reason I wanted to close the account. I wouldn’t recommend this branch to anyone.

3 /5 Michael: KeyBank is a large, traditional regional bank offering a full range of services. Strengths: * Full-Service Banking: A one-stop-shop for checking, savings, credit cards, mortgages, and investments. * Physical Presence: A substantial network of branches and ATMs for those who prefer in-person banking. * Decent Digital Tools: The mobile app and website are functional for everyday banking needs. Weaknesses: * Fees: Many accounts have monthly maintenance fees unless you meet specific requirements like minimum balances or direct deposits. * Low Interest Rates: Savings account APYs are typically very low compared to online-only banks. * Inconsistent Service: Like many large banks, customer service quality can vary significantly by branch and representative. Bottom Line: A solid choice if you prioritize access to physical branches and having all your accounts with one provider. Its less ideal if your main goals are earning high interest and avoiding all fees.

4 /5 acorn sucks: Ive had great service here, and sometimes the tellers will have a several minute trivial chit chat with one another, or with a customer while I stand there and wait.

5 /5 Lee Gonzalez: I love keybank. Their management, convenient locations.