KAY Outlet - Waterloo (NY)

Kobi Benlevi They were incredibly helpful in evaluating the value of various precious metal items. I wholeheartedly recommend them for any needs related to jewelry, timepieces, or other valuable possessions.

Beth Kiley What an incredible local, family owned business! I stopped in for a quick repair. Sy was nothing short of patient, knowledgeable, and diligent. He worked quickly and persistently, only stopping once he had solved my repair, after troubleshooting using a few different methods. He is a true master at his craft! Highly recommend. Honest, reliable, professional, caring, and affordable!

Jacqueline Marqui So easy to work with, great pricing, and knowledgable support. My fiance loves his new wedding band and it fits perfect! Thank you Susan and Jeff

Alexandra Arizmendi This has been thus far the most outrageous customer service I’ve ever had. I’ve never written down a review but this experience was so horrible I had to let my fellow pandora lovers know. First off, I was waiting for about 15 minutes in line and there was just a worker with a name tag Emily standing there not taking any customers. When the person in front of me kindly asked if she is available to help her she snapped and said “someone else will help you”. The woman in front had been taken by someone else and Ms. Emily decided to take me. She was being very snarky the whole time and just plain rude. I felt super rushed as she kept on asking me “which one are you going to buy?” but with such an attitude. I had decided to simply walk out because I did not want to shop in a hostile environment like this. Pandora needs to double check on its employees. I will never come back to this location.

Tracy Curtin This has to be the best jeweler in the WNY area. They do everything and have everything. Their customer service is amazing. They make every customer feel like family. And it doesn’t matter if you’re spending $100 or &10,000 . Angel is amazing but really everyone is there is so special. I don’t know who owns this store but big kudos to you! I hope you treat your team as good as they treat your customers.

Glenda Diaz Very courteous service. I sense total honesty.

Talitha Ridley Owner is very nice and honest. I’ve needed battery replacements in a number of watches. He explained that one needed cleaning - upfront prices and no pressure on sales.

Vanessa Mitchell I stumbled upon an Apple Park Organic Cotton Octopus Plush online. I had been looking for him and found him. I live a few states away so I bought him online. From purchase to delivery this store was wonderful! A+ 10 star! Would visit in person if I could. Cant wait to give this little guy as a gift! Thank you! :)

David H Been doing business here going on 28 years. Now live out of state and had my wedding band repaired (25 +years) and looks brand new. Thank you for continuing amazing personalized service, they make you feel like a member of the family.