Jim Rollo - State Farm Insurance Agent - Endwell (NY)

2 /5 noah digtial: I’ve been with State Farm for many years, maintaining a clean record with no accidents or tickets, and I always pay my bill on time. I was told that if I’m ever at fault in an accident, it would take 10 years to regain my current discount. While everyone at this agency is kind and professional, the experience feels very impersonal. Despite being a good driver and loyal customer, my bill has increased by about 10% every six months over the past three years. Each time, I receive a computer-generated notice in the mail with no personal explanation, just a generic response that “it’s going up for everyone.” Jim seems like a nice person, but in all my years here, I’ve never seen any meaningful effort to advocate for keeping more money in the pockets of safe driving, good and loyal customers. For a company whose slogan is “Like a good neighbor,” this feels more like dealing with a distant corporation than a neighbor who is looking out for you. Updated review: I appreciate the detailed response to my original review and the time taken to explain the rate increase process and available discounts. While the information is helpful, I want to clarify that my main concern was less of a lack of understanding of why rates are going up, but rather the overall experience of feeling like just a number despite many years of loyalty, safe driving, and on-time payments. I also could not help but notice that although the response is signed by Jim, it seems likely written by someone else or adapted from a standard template. That reinforces the feeling that even when concerns are raised, the response is more procedural than personal. I understand that State Farm, like other insurers, has to balance rising costs and risk, and that rate increases are often part of that. Still, it is worth mentioning that while rate hikes are presented as necessary, they are business decisions approved at the company’s request. For loyal customers with no claims, it can feel frustrating to pay more each year without seeing added value or personalized recognition in return. To be fair, your team has always been professional and courteous. However, I do hope to see more of the “good neighbor” spirit in action through meaningful loyalty rewards, stronger advocacy for long-time customers, and more authentic, personalized engagement. Thank you again for the response.

5 /5 Anna Anna: Very, very happy with Jim Rollos office. We got a really high quote for homeowners insurance from another company so our realtor suggested we call these guys. We worked with Justin and not only did we get a much better quote, the service was amazing. He was super quick and easy to work with. I highly recommend this office!

5 /5 Loren: My family has been using Tony for longer than I can remember, and once I turned 16 I have been using Tony for all of my insurance needs at Jim Rollos State Farm Agency, and here we are 20 years later. Whether its home owners insurance or auto insurance she has been there through everything. You will never be met with anything but professionalism, kindness, experience, and excellent customer service every time. Im very lucky to have such a great agent, especially when the world of insurance can be a very hard field to navigate. Thank you Tony for always being there for my family and myself! Loren

5 /5 Rehnuma Islam: I spoke to Toni Rollo in State Farm and she is the nicest agent I have ever had the pleasure of speaking over the phone. She was very helpful and she understood my requests and concerns and gave me the best quote and later helped me sign up with my home insurance. I would recommend her service without a doubt. Really impressed! A month later, I have closed on my first home and I received a wonderful welcome home package from Tony. The package had lots of interesting items and a personalized note from Tony. It was really thoughtful of them. I will certainly sign up with them for my car insurance as well.

5 /5 Vanessa McGinnis: I have been insured with State Farm through Jim Rollo’s office for 5-6 years now and wouldn’t even think of going anywhere else. Justin (who is the rep I like to contact) is always extremely helpful/knowledgeable and has always helped me with any of my requests or questions! They do so well and are so pleasant that I decided to get my home insurance for my first ever home purchase from them as well. Top notch service every time, and I can’t say enough good things about this office!