Jewelry Lab - Rochester (NY)

Hannah Grant I had such a great time shopping here. Staff are so friendly and are willing to spend as much time as needed to help you find what you truly want. The vibe was not pushy at all, and they’re honest about the differences in pieces. They priced things about on par/average for what you would expect. Got a few great pieces, will definitely be back!

Dave Rod I needed an engagement ring resize. Felix did a great job with it, got it done in about 1 hour wait. Nothing more to say.

Katherine Downey Bevon is truly an amazing soul. He just wants his customers to be happy and goes above and beyond to make sure that they are. His work is gorgeous and he’s so great to work with. Highly recommend!

Laura Ryder I have been a customer of Unicorn Jewelers in Lynbrook for the last 20 years. Denise carries a large selection of beautiful jewelry. Over the years, I have purchased earrings, bracelets And necklaces and have never been disappointed. Denise is our go to for watch repairs and batteries as well. Every visit, she has taken her time with me. Her prices are great. Denise also donates to all many local organizations and charities.I highly recommend visiting Unicorn Jewelers. You will not be disappointed!

Barbara Lewis Love this beautiful shop. Her merchandise is extraordinary! She was so helpful in helping us to choose the PERFECT gift for our daughter... an exquisite diamond necklace. Thank you so much Candy ... she loved it.

Mike Cote Got an amazing Cuban link bracelet for myself. Staff was super helpful and gave me a very fair price!

Sky King This story is from many moons ago, but the first time I went into the shop I got a ton of help from the lady that assisted me. She helped me pick the right material for my first David Yurman so the knowledge was helpful there. The choice was between a leather strap and a rubber one as I live a more active lifestyle the rubber was more fitting. Fast-forward three months, my cat also thought the rubber bracelet was fitting and decided to chew on it in the middle of the night. So I woke up to a $2000 bracelet in pieces. You can imagine my dismay. Needless to say I brought it back to David Yurman, for repair, and they had the bracelet for about 6 months I had to call them to confirm the bracelet was ready to be picked up at the six month point because I couldn’t believe it was taking so long. Come to find out the bracelet had been ready for about a week or two and they looked in their service log to see if they had called and told me and they hadn’t. To make up for it the repair was free or heavily discounted. I can’t remember, but it felt free with what they gave off and I was completely happy with that so I champion the store for its staff and if they were to ever make a mistake, hold themselves accountable and that’s all I ask from high-end luxury brands. I know I’m over spending, treat me better than gap employees would. This store does that in spades. 10/10 would recommend

Sam Brady B did an outstanding job helping me create my engagement ring for my fiancée. He was very responsive and friendly, and walked me through the entire process. He worked with me to modify the ring designs when I requested a few changes, and the final product was beautiful! I’ll be coming back for the wedding bands and would recommend him to anyone.

Ashley Moore I had to exchange a necklace that was ordered online, Katie was incredible with helping me return and repurchase the necklace. She also helped get me a refund and get me another welcome discount applied. Thank you Katie, you made the process easy and made it happen fast