Jared Jewelers - Syracuse (NY)

5 /5 Daniel Afalava: Erin Johnson is absolutely amazing! Im a rough guy! Dont know anything about jewelry! But I need an anniversary gift for my wife. Erin literally helped me to narrow down what my wife would love and helped me to find the most beautiful diamond ring and emerald necklace that represents my sons birthstone to gift my wife with. Because of her I am without a doubt coming back to this store and buying all my future jewelry gifts with her. Great job Erin thank you for helping me pick the right gift for my wife. My Wife is absolutely in love with her gift. Thank you so much.

5 /5 Rose Bowers: Susan is THE best at Jareds, hands down! She is knowledgeable, friendly and was a pleasure to do business with. She is helping me and my boyfriend in the process of deciding on an engagement ring.

1 /5 Matt M: Every time I go here, it’s nothing but issues. Several year ago, I bought our engagement rings and wedding rings through the Syracuse location. That’s when things went downhill. If you aren’t buying anything, their in-store customer service is abysmal. I have a lifetime warranty on our rings, and have to do semi-annual inspections, and for years they acted like they had no clue what I was talking about, but I keep my records. So make sure you do to, or they will pull one over on you. Getting your jewelry serviced there is also a pain, they only give guesstimates on when your jewelry will be done. Like today, I go to pick up our jewelry at the time they said, and “sorry, only one item is done, you’ll have to come back”. You might say “well why dont you call ahead”, much like everything else at this location, it’s a waste of time, because you call ahead and they just claim the pick up time is the pick up time. I would argue, if they have an appointed pick up time with a customer, good customer service would have a business call so a customer doesn’t have to waste their time fighting traffic and the construction. Moral of the story, buy somewhere else, not sure where, but it can’t be worse than here.

1 /5 Brian Heron: The initial vist was good. I purchased a high priced engagement ring. We have been back 4 times since without any service. We have waited over 20 minutes each time without even recognition that we were there. In every instance we were ignored and customers that came after us were served before us. Once they have your money they do not care about you.

5 /5 Shawna Black: To say Susan and Kat were incredible in assisting with my purchase of my engagement ring for my (now) wife, would be an understatement! These ladies went above and beyond in ensuring I was able to get her exactly what she wanted, of great quality, and within my budget! I drove over two hours to go to this location and plan to continue making the commute for years to come. I have never had a negative experience with any of the sales team at this store and would recommend this location to anyone. GREAT customer service and they really make you feel like you are more than a walking dollar sign, which is rare in a jewelry store, from my experience. My wife LOVED the ring and it has been holding up well for the past five months. I feel like I can trust this team with my questions and concerns regarding future jewelry purchases and believe they genuinely care about my wife and Is satisfaction and well-being. I would also like to add- as an LGBTQ+ couple, it was not always a pleasant experience when walking into a jewelry store and saying "I am buying a ring for my *girlfriend.*" I did not feel uncomfortable or judged once throughout my interactions with this sales team and that alone speaks volumes of the atmosphere they create.