Hilb Group - Auburn (NY)

Chris Giancursio I can’t say enough good things about Flanagan Mills Insurance Agency! Megan, the owner, is absolutely fantastic—so personable, knowledgeable, and truly invested in helping her clients. You can tell she’s built a company that cares. Her entire staff is wonderful, and a special shoutout to Mary, who guided me through everything so smoothly. She was incredibly helpful, patient, and made the entire process stress-free. If you’re looking for an insurance agency that treats you like a person, not just a policy number, this is the place to go. Highly recommend!

Steffany Raj When I first got my TLC insurance, I went through them and got coverage no hassle but the woman I dealt with is no longer there. She has left and since she has left they have fell through the cracks. The way they talk to people and hang up the phone is just plain disgusting. They speak to you as if they are doing you a favor when it’s the other way around. Without us TLC drivers you wouldn’t have a reason to exist. We provide the money for your business in order for it to continue. They lack the simple etiquette of professionalism. They will sit here and say oh we are very busy and I walked in there snd there was no one in the place when I walked in. I have noticed the amount of drivers that used to be sitting outside waiting to renew their policies is no longer the same. Maybe it’s because of the tone they been using. To top this very thoughtful long review, the manager Sarah, Associate Leon and Associate Angela S does not deserve our money. They deserve nothing. Business like this needs to go in for review snd going further I will be putting in a complaint with the better business bureau for the tone and racial slurs they have insinuated. At a time like you start to see businesses real colors. Further I hope to be seeing them in court cause I will be filing a claim with the court system.

Luis Morelos Making a claim was easy and straightforward. The support team was helpful and made the whole process stress-free. Would definitely use this service again

Tammy Gebo They take forever to answer. And when they did they asked what insurance company I had and gave me the number to the insurance company and told me to call them directly??

G Swinney Truly amazing group of guys to do business with Paul Robert steve they’re all very professionals. Never had a problem with this company and I’ve been with them since 98. You guys represent your company very well take care and God bless.

Mark R I had an absolutely wonderful experience here. Kevin was able to cut my insurance cost to less than 1/3 of what I was paying with a different insurer. Everyone that I spoke to was polite, professional, and helpful. Without a doubt, Ill be recommending this agency to family and friends!

Bridget Riley Giacalone Insurance is the ABSOLUTE BEST!! The girls in the office are the nicest, friendliest and are very knowledgeable and helpful in every way. I dont mind paying my bill in person because they are a fun group.

Дарія Кейзор Taras made everything simple and easy. He’s very friendly, quick to respond, and explained my options clearly. I’m very happy with the service!