Helsmoortel Insurance Agency, Inc. - Saugerties (NY)

Claudia F I obtained auto insurance through this agency, and I would like to commend Andrew for his exemplary service. He provides thorough explanations and addresses all inquiries with clarity and patience. Additionally, he demonstrates a high level of attentiveness and is consistently available when assistance is required.

Paul Farnbach Quinton Insurance has been very responsive, helpful in adding and removing autos from my policy and proactively look for lower prices at each renewal. I appreciate their proactive service. Paul

Andrea Wade Rose Group Insurance Co was great to work with. They spent a lot of time explaining each benefit of several plans giving me a chance to compare and choose. Overall, I found my perfect one and amazed by their dedication level.

Amy Thomas We’ve been clients for at least 20 years and have always had the best service from Rowledge & Falvo Insurance Agency. They are friendly, knowledgeable, always respond to calls and e-mails promptly, and we feel confident that we’re getting the best rates for our home and autos. We recently had to look for insurance on a new tractor and appreciated Sharon’s diligence in researching our best options, which turned out to be with the company we bought the tractor from instead of through the insurance agency. This shows great integrity and we are very grateful for that. I don’t usually feel compelled to write reviews, but this is a business I am comfortable recommending to anyone in need of help with their insurance coverage.

Andrene Samuels Scott has been delightful to work with! One phone call and within an hour he had answers regarding my coverage. He also followed up to ensure I submitted all documents and followed up with my new insurance company in my behalf.

Mel Fenton Lori has been my insurance person for a long time. Where ever she goes Im there. Love the office.

Doug Bentley We have policies covering four vehicles and two residences. This week we were invited in to update some information so that we could look into the possibility of lowering our overall premium cost for all that coverage. Susie Dunn, our account manager was most courteous. And . . . we were treated to free coffee from Coffee Mania!

Clayton Grant For a large company that is concerned about customer service MET life has proved to me that there is NO sense of urgency to help their clients in their time of need. It has taken 6 weeks to process my short term disability claim. I have been told that more documentation is needed time and time again and that faxes have not been sent/recieved and my case manager has blamed my health care provider for not sending documents after I stood there and watched them send it. 7 times this has happened. Unless something miraculous happens I plan to drop MET insurance as soon as this case is settled, and tell everyone I work with of my experience and that they should consider another company for their insurance needs. I have tried to be patient and let the bureaucracy play out, but it seems that this approach does not work either. Also, it seems that actually calling their clients back after leaving several messages is just simply to much to ask.

Diana Dwyer They have been my agent for over 20 years and they are great!

R L Top Notch Service, Hands down!!! Quick and immediate responses, and they go above an beyond for their clients. Ive been in business for 11 years, and we brought HMS Agency on board last year and I couldnt be happier. I operate a very high volume restaurant and when I need a form or document, its like snapping your fingers and you have it emailed to you....amazing service and very, very friendly staff.