First New York Federal Credit Union - Troy (NY)

5 /5 Kate Archibald: I cannot say enough positive things about FNY. I had a car loan through them that I recently paid off, and the process was so smooth, from the initial paperwork to the final payoff of the loan. The rates were the lowest in the area, the online portal was extremely easy to use and secure, and there were no issues that arose from paying off the loan early. Should I ever need another auto loan, Id definitely go through them again.

1 /5 Gino Benvenuto: Normally fast an easy business day. Now i am waiting for the person that does notarization but taking fir ever. Sad to say but will go to another office if this takes more than 5 more minutes. Customer never has to wait this long. Maybe old fashion but my way.

2 /5 Blue Carreker: Came in with little time to take money from my account. My password didn’t work ( . I saw the notice about needing to go to a branch) There was one person working who was tied up with other customers and another customer already waiting. When you implement a new system you should up staff levels! I have already been waiting 20 minutes and staff is still with original customers

5 /5 Karl Bechard: Stopped into the branch today to request a document. Anna was very helpful, and I was in and out faster than I expected.

5 /5 Chayenne Jeudy: Kadija was very lovely and patient she talked me through the new ITM system helping me get my pin set up. She was also very thorough with making sure that there wasnt any fraud on my account and assured me on my account security!