Empire State Gold Buyers / 917pawnshop - Staten Island (NY)

Nicole Mcnamee Honest businessman who cares about customers. Needed my ring re-dipped- he said he could send it out but if I didn’t want to wait recommend a jeweler in the mall who could do it on premise - rare to find business people who care more about customer service than sales

Robin Maith Bought this wonderful 7mm White Gold Cuban bracelet from Rocco’s last week Randy really took great care of me, as this was an online purchase. Beautiful piece, very nicely packaged , and the shipping was very fast. I will definitely be ordering from Rocco’s Jewelry in the future!

Yuliana Suarez A Truly Unforgettable Costumer Service Experience About two years ago, I bought a beautiful ring from Phases Store in Lake George. Not long after, a small piece of the ring came loose. I reached out to the store through Instagram, and they immediately responded with kindness and a promise to help. Since I only visit Lake George once a year and the store relocates to Florida during the winter, I held onto the ring until I could return. This weekend, I finally made the trip back—and what happened next completely blew me away. When I spoke to the owner, he told me that after my message two years ago, he had already contacted the designer and ordered a replacement ring for me. He had kept that ring in his car ever since, waiting for me to come back. Two whole years! The moment I returned, he handed me the new ring—no hassle, no reminder needed. I was honestly stunned. I have never experienced customer service like this before. It was not only thoughtful, but deeply genuine and personal. Phases Store doesn’t just offer beautiful, high-quality designs—they also offer something truly rare: unmatched care and integrity. I am beyond happy with my new ring, and even more touched by the way they stood by their promise after all this time. If you’re ever in Lake George, make it a point to visit. You’ll find stunning pieces and people who truly stand behind what they sell.

M S Excellent customer service. Brought in a watch where I had changed the battery but couldnt get the battery cover to reseat/seal. The person behind counter took it into the back room and returned

Charlene Schratzmeier Had a wonderful experience dealing with Barry. He was professional and extremely courteous. We will definitely keep him in mind for future purchases.

Blaze Johnny “Chef” Amazing set of guys in here...YOU WILL NOT GET A BETTER DEAL...ANYWHERE... HONEST AND JUST A PLEASURE

Carlos Miguel Lasa Ara helped us with same day resizing for our engagement ring and was very professional, courteous and speedy (we were done in 10-15 minutes!). He really customized it so that it was a perfect fit - my fiancée was an eighth of a size up from what the ring sizer suggested. Would suggest calling him in advance to let him know youre coming - we came early in the morning and the building wasnt open yet, but he was very responsive on the phone. Hes located on the mezzanine floor of the building, room 21 (we got a little lost at first finding it). Pricing was very reasonable as well, especially for same day service! Would definitely come back for future jewelry needs!

Trinity Redden Krista is so incredibly knowledgeable and easy to be around. The space itself is newly renovated and so comfortable and clean. I can’t stress the importance of cleanliness and knowledge in this type of business and she delivered in all areas! As a pregnant woman, she was able to guide me in services that were safe for me and baby while still getting to be pampered and get the self care I was looking for. I can’t wait to be back for my next service! Highly recommend to everyone!

Nana kwame nice jewelry. customer service was awesome. I had a great time shopping there. discount was clutch.