Egon Ehrlinspiel Jewelers Syracuse - East Syracuse (NY)

3 /5 Madison: I want to share my experience working with Egon’s on custom engagement ring, which had a strong start but a disappointing finish. Working with Tim was excellent. He truly listened to my wishes and brought in a skilled designer to make the ring a reality. Both were knowledgeable, professional, and made me feel valued throughout the design process. Unfortunately, the positive experience ended after purchase. When we tried to insure the ring, the initial carrier requested an appraisal. We contacted Egon’s thinking they mustve forgotten to include it in our paperwork as their website states, “with EVERY engagement ring purchase we provide... free appraisals". We were informed by the owner that they do not issue appraisals on lab-created diamonds. His tone was dismissive and curt. It was extremely frustrating because at no point during the sale was this policy communicated to us. We understand that sometimes details can be missed or not explicitly discussed during busy conversations, that happens. What is not acceptable, however, is that the owner insisted his team, including his wife who was the designer, had informed us clearly, which they did not. Again, their website states, “for EVERY engagement ring purchase we provide... free appraisals,” with no disclaimer about lab stones. This is misleading and lacks transparency. We asked the owner to recommend insurance companies that would accept the purchase receipt instead of an appraisal, but he was unable to provide any guidance or support. It felt like once they had our money, the customer service and support vanished. I love my ring and had a wonderful experience designing it, but the owner’s dismissive attitude and lack of post-sale support left a very sour impression. If Egon’s wants to maintain trust and loyalty, they need to be upfront about their policies and provide consistent, respectful service throughout the entire customer journey. Until their website and communication reflect the true policies and they offer better support, I cannot recommend them fully. We are now reconsidering whether to get our wedding bands there, which is a real shame given how much I enjoyed working with the team.

5 /5 Dave Cooley: Incredible staff that is not paid off from commission. Helpful, friendly, kind. I felt like family walking in! I was blown away with the fair pricing. Highly recommend!!

5 /5 Madame Elyahme: A Majestic Masterpiece: My Experience with Egon Ehrlinspiel Jewelers From the moment I stepped into Egon Ehrlinspiel Jewelers in Syracuse, NY, I was greeted not just by a display of exquisite jewelry, but by an atmosphere brimming with passion and creativity. When I set out to commission a custom piece – a 22K lion claw pendant – I knew I had chosen a jeweler that embodies craftsmanship, artistry, and an unwavering commitment to excellence. The Consultation: Where Ideas Take Flight The consultation process at Egon Ehrlinspiel was nothing short of inspiring. I sat down with the lead jeweler, whose expertise and enthusiasm for creating bespoke pieces were palpable. Together, we dived into the conceptualization, exploring the significance of the lion claw in various cultures and personal symbolism. The depth of the conversation established an immediate sense of trust – I felt that my vision was in expert hands. Craftsmanship Beyond Compare What sets Egon Ehrlinspiel apart is their meticulous attention to detail. They proposed sketches that captured the very essence of what I envisioned. The lion claw pendant would not just be a piece of jewelry; it was to be a representation of strength, courage, and individuality. We discussed the intricacies of design – from the contours of the claw to the overall size and weight. Every question I had was answered with enthusiasm, and every suggestion of mine was met with consideration and expertise. The Creation Process: A True Collaboration As the crafting began, I was granted a rare glimpse into the world of fine jewelry making. Egon and his team invited me back to observe the process, allowing me to witness the magic unfold. I watched in awe as they meticulously sculpted the pendant, each inch coming together with precision that can only be achieved through years of experience and passion. It was thrilling to see my vision morph into a tangible work of art, alive with golden shimmer and intricate details. The Reveal: A Moment I’ll Cherish Finally, the day arrived for the big reveal. As I walked into the store, my heart raced with anticipation. The pendant was unveiled, and I was simply floored. The 22K gold gleamed, capturing the light in a way that made the lion claw appear almost otherworldly. The attention to detail was astounding – from the lifelike texture of the claw to the elegant way it was crafted to hang on the chain. It was beyond anything I could have imagined, a true testament to Egon’s artistry and dedication. Final Thoughts: More Than Just a Jewel; A Legacy Wearing my lion claw pendant now feels like donning a piece of my identity. It sparks conversations and tells a story, every detail a reminder of the collaborative journey I took with Egon Ehrlinspiel Jewelers. If you are seeking a jeweler who will transform your ideas into a breathtaking reality, look no further than Egon Ehrlinspiel. Their commitment to excellence and their passion for custom jewelry is unparalleled. I wholeheartedly recommend them for anyone looking to create a timeless piece that goes beyond mere adornment – a legacy that you can cherish for generations to come. Truly, Egon Ehrlinspiel Jewelers has a passionate heart, and they pour it into every creation, making magic with gold, love, and artistry!

5 /5 Amanda Barry: My father got my mothers engagement ring here 30 years ago. They also got their wedding rings here. My husband got our rings here as well! The staff is super friendly and dedicated to helping you find the perfect piece!

1 /5 Alex Kiley: Hi my name is Alex and I would like to share the worst experience of customer service, quality, and decency towards a customer I have ever seen from a store in my 26 years. I went in about a month ago to build and pick out the perfect ring. When I found the one I loved I asked when it would be ready so I could have an estimate at a date since I was going on vacation with my girlfriend. The woman in the store said around the 23rd of february but didn’t give an exact date. When I called around the 25th since I had heard nothing, they said it would be ready feb 28th. After hearing nothing for 4 days, I reached out on march 4 to see what was going on, and the guy who I talked with said that he had no clue what was going on and that they had to reach out to the manufacturer to see what was happening. Eventually the manufacturer told them that the ring wouldn’t be ready until march 11. So of course in my frustration I explained to the manager of the store, John, how ridiculous of an experience it is that i’ve had to go through. Through every excuse he said whether it be that the lady who cashed me out was on vacation, to the manufacturer being closed on the weekend, he could not understand how crazy it is that I got no communication from anyone in the store to reassure me the ring was even being worked on. The 28th was a friday, and they are open friday and saturday. A call from anyone to let me know that the manufacturer was late, or that the ring was going to be coming later was all anyone had to do. And even when I explained that I wasn’t given any reassurance about how Egons made a mistake or anything. Just a monotone individual (John) who could care less that my entire idea and plan to do something for the most important person in my life got screwed because no one cared to have any communication with me, their customer. I am beyond disappointed, hurt, sad, mad every single emotion you could feel. I hope Egons understand the absolute disrespect and discourtesy they showed to someone trying to buy something for their significant other.