1 /5 Ted Crane: UPDATE: THIS BRANCH IS NOW PART OF COMMUNITY BANK
First impressions of the change: from best to one of the worst.
- no longer provide paper statements unless you pay for them
- low interest rates on savings
- do not provide savings rates online, do not distribute rate sheets on paper; you can get them verbally in the branch
- do not appear to follow the "greet customers by name when you arrive" policy any more
- (added 7/31/2022) when you do receive paper statements, THERE IS NO DATE ON THE STATEMENT. Individual accounts have dates associated with them, but there is no overall statement date. Ive never seen a bank statement without a statement date before!
I expect to close many of my accounts and move them elsewhere.
Original review:
Probably the best bank in Ithaca. The only bank where they greet you as you enter...and even by name once you know them.
Better rates than several local banks, but some of the same gotchas. On the whole, a better deal than most. Sure, they like you to bring in "new" money to get the best rates, but so does everyone else. So you move it from place to place...take from the rich and give to the poor...and get good rates everywhere.
Try em, youll like em.
