Community Action Planning Council of Jefferson County, Inc - Watertown (NY)

k stran Worst bank ever. Do yourself a favor and choose literally any other bank. You go in, the customer service sucks. The hours for this place suck. On top of that, there have been way too many instances where we have absolutely 0 access to our bank accounts. No way to login online, call and they can’t give you any information, NOTHING. Currently unable to look at my account to see anything AGAIN. What kind of janky old system are you people using?? On top of their extremely silly rules they have, their dumb hours, no after hours help, not being able to have access to our account on 10+ occasions over the past couple of year (not at all Exaggerating). It’s quite laughable that you are able to build a brand new bank 5 miles from the one you already got but unable to upgrade to a system that actually works. As I said before, steer clear of this place. Not worth the hassle at all. Also gotta love all their generic responses to complaints in the past year but absolutely 0 effort made on fixing the same ongoing problem. Hope this place goes under and quickly

Sean Whittin Guy Adames is very unprofessional. He missed three appointments and never did anything he said was going to do. Guy also lies about being able to refund money if went into the old account before new account was fully set up, thats a lie, you cannot refund money. He should of either waited before setting up new transfer or had me call to stop transfer to previous account but never lie about it. Brought up concerns to Alyssa and she sent to Guy so he called and yelled at me for his lies and him missing appointments. Very unprofessional. If hes going to lie before gets my money what happens when has it, lies continue? Trying to do business with Guy was the most drawn out terrible process I have ever been a part of!

KEISHA CHIN Ms Courtney was the best, service was fast and most of all she was able to get me an advance loan which i never got before and believe me it was right on time. God bless you and thanks again

Maryrose Angelo Jason has handled all of my accounts for the last 6 years and I couldnt be happier. I always know hes going to be upfront with me with, no bs and I appreciate that especially when it comes to my financials. Very knowledgable and easy to work with. Sometimes things just work, and working with Jason works.

Corporate Office Great bank Paul & Dijon are an absolute perfect

michael brower Best people. They care. Never a problem

Sean N I’ve been a customer for 10+ years, and generally deal remotely with the bank via the telephone or the online services. The staff has consistently been courteous and prompt.

Apriel Crittendon Fast reliablevtax preparation . Quicl response with preparer. Heather had a wonderful attitude , and great personality and took good care of my returns.

Rosemary Batiste I utilize the same rep every year. The service is impeccable and the secure feeling I have in knowing that my joint tax return has been completed with the utmost confidence. Maggie Miller is awesome. I look forward to doing my taxes and working with Maggie again next year.