Cornerstone Community Federal Credit Union - Lockport (NY)

1 /5 Tina Marie Magaddino: For years I have had problems with the fraud department randomly locking my card or canceling a charge right down to our local grocery store, Tops, every single week. They finally (after years) said they traced it back to My Apple Pay triggering it, but they fixed it. I have been told this repeatedly every time the card was blocked and once again it was not true. So when I called Lockport, I was upset at the fact that I had to go through this again and the first lady could give me no information and when I asked for a manager, she transferred me to somebody’s voicemail. Paul. I left a message and realized that I forgot to ask if my card was unlocked so I could use my money when I felt like it. I called back and Debbie answered the phone and she couldn’t tell me because even though I had all of my pertinent information some code I have never been asked about before in all the times I’ve called. I didn’t know. So she transferred me to another lady who was exceedingly ignorant, and refused to tell me if the card was unlocked because I have been passed to a manager. When I told her I had groceries and I needed to pay for them and I need to know if my card is working she absolutely refused to give me any information And again transferred me to Paul who clearly is not available. Basically, she was keeping my money hostage as punishment because I was unhappy. I called back again and spoke to Debbie and told her that I was filing a complaint with the federal reserve about their banking practices and that somebody needed to tell me now whether my card was unlocked or not. Debbie put me on hold and then came back to say that, yes, in fact, it was unlocked. You shouldn’t have to threaten a bunch of adults with a governing branch that overseas how they behave For them to tell you if you can use your money. There are far better credit unions in better places to go. Don’t even bother. I have never had more problems with a financial institution that I’ve had with this place. I did finish my complaint, even though they answered my question finally so we’ll see what happens…

1 /5 Steve Rodgers: Their app is so outdated and useless, itll just not work for hours. Happens weekly. Today was the last straw and I immediately closed my account and went to a new bank. Someone explain why we should trust a credit union that cant even be bothers to keep up to date technology that controls the money? Unless youre a senile old lady who doesnt use the internet, go to a different bank. These guys clearly do not care for the consumer and only want you to think they do.

2 /5 k stran: Worst bank ever. Do yourself a favor and choose literally any other bank. You go in, the customer service sucks. The hours for this place suck. On top of that, there have been way too many instances where we have absolutely 0 access to our bank accounts. No way to login online, call and they can’t give you any information, NOTHING. Currently unable to look at my account to see anything AGAIN. What kind of janky old system are you people using?? On top of their extremely silly rules they have, their dumb hours, no after hours help, not being able to have access to our account on 10+ occasions over the past couple of year (not at all Exaggerating). It’s quite laughable that you are able to build a brand new bank 5 miles from the one you already got but unable to upgrade to a system that actually works. As I said before, steer clear of this place. Not worth the hassle at all. Also gotta love all their generic responses to complaints in the past year but absolutely 0 effort made on fixing the same ongoing problem. Hope this place goes under and quickly

1 /5 Katie Tortuga: *edit* this review was deleted sk Im reposting it. Worst bank in niagara county, lazy, corner cutting, garbage people. Ask anybody whos been with them and used their app tell you, its a nightmare that weekly WEEKLY, happens. I genuinely hope people see through them. 2 banks within 10 miles, and a 3rd new one. Clearly they are making a huge profit, and none of it goes into taking care of the app, or general cleanliness, or even repairs. Go into one of the banks and I promise there will be damage inside thats been there for a while.

1 /5 Steve Barnum: Bought a car at the Honda dealership down the road 3 years ago. Had I known the dealership would go through this place I would have walked away due to a couple bad experiences in 2005, when i closed my savings account i had since 1982 after being approved for a car loan, then when i went to proceed with the loan they found a reason to deny me. The dealership set up my loan this time, I was sent a letter with my loan info, but no account number. I live 35 minutes from the bank and work another 35 minutes further away so time to go in person is hard. I tried to call, was told they cant give account numbers over the phone and it should be on the letter I receive. It was not. I just wanted to pay my loan. I asked the lady how many random people pay other peoples loans. I did eventually get another letter with the account after 2 phone calls. REAL Great customer service. Recently I switched car insurance. I received a letter that they wanted to verify we still had full coverage on the car. Sent everything i had in an email and thought we were all good. I work a lot and dont always look at my mail, as most things are done online. My wife opened a letter today, and aparently they have added 1300 dollars to my loan because I did not provide something that showed they were to be paid in event of loss. So they cant be bothered to pick up a damn phone or send an email, (it is 2025, not 1980). I will be refinancing my car loan asap and they will not get another penny of my money . Screw me 3 times youre out!!