5 /5 Champ Nichols: After being with another insurance company for more than two decades with no missed payments, accidents or claims, I was unexpectedly dropped for reasons beyond my control. Figuring it was some kind of administrative error, I tried to contact the company. When I couldn’t get a human being on the phone to help me resolve the matter, a friend recommended Catherine Ryan at State Farm. I called Ms. Ryan’s office and left a message. It was returned immediately, not by an AI chat bot, but by Catherine Ryan directly. Her and her staff helped me obtain a new policy that same day. Since then, I’ve added more vehicles to the policy — and plan to add my home as well in the near future. Ms. Ryan and her team (including Tatiana Esquerra) are top notch professionals — prompt, polite and reasonably priced too! Nowadays, in an age of rapid technological advancements, far too many businesses have sacrificed customer service in the name of “efficiency.” Nice to find a business that operates efficiently while maintaining the human touch. I highly recommend Catherine Ryan for all your insurance needs!!. ~Satisfied Customer.
