Cassetta Agency Inc - Kenmore (NY)

Scott Nye Great service and friendly staff

Wayne Puglia Our family has been associated with this office for more than 50 years, and it continues to treat us like family. All questions are handled promptly and professionally. Follow-up is outstanding.

joey b From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely interested in helping me find the right coverage. They took the time to explain all of my options clearly and made sure I felt confident in my choices.

Clayton Grant For a large company that is concerned about customer service MET life has proved to me that there is NO sense of urgency to help their clients in their time of need. It has taken 6 weeks to process my short term disability claim. I have been told that more documentation is needed time and time again and that faxes have not been sent/recieved and my case manager has blamed my health care provider for not sending documents after I stood there and watched them send it. 7 times this has happened. Unless something miraculous happens I plan to drop MET insurance as soon as this case is settled, and tell everyone I work with of my experience and that they should consider another company for their insurance needs. I have tried to be patient and let the bureaucracy play out, but it seems that this approach does not work either. Also, it seems that actually calling their clients back after leaving several messages is just simply to much to ask.

cody rocco I’m very happy to have switched to State Farm Insurance! The customer service I received from Latoyja was outstanding—she was incredibly helpful, professional, and a pleasure to work with. I’m saving hundreds of dollars on my auto, boat, side-by-side and homeowners insurance, and she even caught multiple issues with my previous insurance provider, especially on my homeowners policy, that were completely incorrect. I’m beyond grateful for her attention to detail and excellent service. Thank you, Latoyja!

Miguel Torres excellent service

amy alvarado Yanela is very professional and reliable. I would definitely recommend her to anyone that need her service. She does a great job with everything

Mary Jo Cornell It is no wonder that KS Roth Insurance agency receives so many service awards! I have worked with a number of agencies in the past, but have never experienced the level of service that I have, over more than a decade, with KS Roth. They have written my personal and business policies for many years, and I have always been impressed with their quick, courteous responses when I have needed assistance. From the delightful office staff, all the way to the owner himself, when I have needed them, they have been there, and have treated me like family. I have received valuable advice that has saved me thousands of dollars over time and left me better protected. I even received a call back in the middle of the night during an emergency 2 years ago! I have referred my friends and colleagues to KS Roth over the years, and they have been just as pleased. Keep up the good work, KS Roth Insurance!