Buffalojewelryrepairandexchange - Buffalo (NY)

Sky King This story is from many moons ago, but the first time I went into the shop I got a ton of help from the lady that assisted me. She helped me pick the right material for my first David Yurman so the knowledge was helpful there. The choice was between a leather strap and a rubber one as I live a more active lifestyle the rubber was more fitting. Fast-forward three months, my cat also thought the rubber bracelet was fitting and decided to chew on it in the middle of the night. So I woke up to a $2000 bracelet in pieces. You can imagine my dismay. Needless to say I brought it back to David Yurman, for repair, and they had the bracelet for about 6 months I had to call them to confirm the bracelet was ready to be picked up at the six month point because I couldn’t believe it was taking so long. Come to find out the bracelet had been ready for about a week or two and they looked in their service log to see if they had called and told me and they hadn’t. To make up for it the repair was free or heavily discounted. I can’t remember, but it felt free with what they gave off and I was completely happy with that so I champion the store for its staff and if they were to ever make a mistake, hold themselves accountable and that’s all I ask from high-end luxury brands. I know I’m over spending, treat me better than gap employees would. This store does that in spades. 10/10 would recommend

James Pusateri I haven’t had much experience with jewelers until recently. I bought my fiancés engagement ring through a custom ring designer and purchased a warranty to cover pretty much anything. When a couple of the prongs on her ring bent, I submitted a claim and the warranty company told me to go to any jeweler for a repair. We walked into Jered Jewelers in consumer square on Niagara Falls Boulevard in Amherst, NY. We were greeted by one of the top three customer service people we’ve ever had the pleasure of meeting - Neil Gablenz. He greeted us and made us feel right at home, during what was a stressful time - having brought a very important piece of jewelry in to be repaired. He assured us that we were in good hands, and he was absolutely right. We left the ring and were told it would be ready in about a week. Not even five days later, Neil called and told us it was ready to be picked up. We came back to pick up the ring, and met with Neil again. Still charming, still friendly, so it wasn’t just a one off day that we met him and were absolutely pleased with his customer service oriented mentality. He is the real deal. The repair was perfect. We were so happy with it that we decided to pick out our wedding bands right there in the store. Neil spent a good hour with us as we looked over what felt like every ring in the store. We decided on exactly what we wanted and placed our order. These were being made to order so we were told they’d be ready on August 6. We received a call from Neil on August 3 that they were ready (three days early) so we went in to get them. The rings were as beautiful as we’d hoped and Neil was right there with us as we tried them on - and he shared in our excitement. Great job all around from customer service to quality of the jewelry itself. We are fans of Jered and it’s largely due to Neil as the face of your company that we first met, enjoyed seeing again, and look forward to seeing when we come back for future jewelry needs! I know this is supposed to be a review about Jered Jewelers, and I may have made it a bit of a review about Neil, but as long as he works there - the two go hand in hand to me. 100/10 highly recommend! Customers for life.

Lindsey Marino My husband came in to purchase a chain, he was hestitant at first.... but with a little push from me.. he did it! Frank.. you daaaaa bomb! Prices were great! We will definitely be returning for another purchase for me very soon. Frank, Bruce.. best store in the Capital Region. Extremely helpful, attentive and amazing service. Five STARS! ⭐️⭐️⭐️⭐️⭐️

D Scarpelli Absolutely love working with Jaymark! Recently had earrings made and a ring made and they did an excellent job. Everyone there always has a smile on their face and are so pleasant. Even down to the new girl. Many thanks to James and Marissa for working with me.

Glam By Ross I’ve going to Ronnie for over 9 years and he’s my jewelry guy. For anything and if he doesn’t have it he made it happen for me! He’s more like family to us! His customer service is THE BEST. He take hisTIME with every client, I’ve sent over a couple of friends to and they are also very happy with him. Don’t hesitate to go to his pal e is literally one of the BEST in New York! :)

Dj Bever Charlie and I ( Fayetteville) have been working on custom designs for myself. Charlie is personable, professional, knowledgeable and great fun to work with. He adds ideas that only a great jeweler would know. Why go anywhere else? Skaneateles Jewelry has it all!

accounts G Global Excellent and friendly service with good prices. Very trustworthy. will definitely continue shopping there