1 /5 Kristen Martin: I have been banking with CFCU since I was a teenager. However, the rates are poor and ghost charges can be seen on the account balance when they change their requirements for certain Debit cards. I have mostly switched to SoFi banking at this point because they actually have an interest on savings accounts, unlike CFCUs .06 cents a year. However, no physical banks exist in this area so I keep business with CFCU for cash transactions. I have never wrote a review for CFCU because why bother? Its a bank. WITH THAT BEING SAID. I have been scammed small amounts of money in the past because of their "requirements" and contracts changing without notice. My family has cleaned out their accounts with CFCU because of the scams. Today was the last straw. I deposited a 5-figure amount of cash, in person, with a teller at the Lansing branch. Although nice, Samantha never counted the cash like previous tellers have. I did not realize she was going to drop it into a machine, never to be seen again. She then states the machine gets audited at the end of the day, and it should account for bills sticking. NOPE. NOT THE CASE. It took 6 hours for this bank to confirm they have scammed me out of another $100. This money was from this branch about 3-4 years ago, so all bills were authenticated, banded, and placed in a safe. They refused to accommodate or even excuse this mistake. I am in the market for a house, this was my savings for a down payment. When also arriving to this branch today, they were unable to deposit checks... RED FLAG. I shouldve walked out then, but they stated that they could still handle cash transactions... I suggest NEVER banking or doing business with CFCU, as I regret every second of it. I was interested in taking a mortgage out through CFCU as well, but not anymore. CFCU never used to be this bad...
