Apple Bank - New City (NY)

1 /5 Vincent Verzi: This is the worst bank I’ve ever used, customer service over the phone and the actual app is super confusing and has only caused my problems, i was put on wait for 20 minutes with a representative that had 0 people on the line so they were busy??? Changed my address due to being at school and it never actually sent to my school! Just a letter saying the address was changed, I was already pissed off I edited that long for a letter telling me what I already know but never actually sending it to the address is unacceptable

5 /5 David Mikalov: I recently had the pleasure of interacting with Miriam Aidoo, a customer service representative at Apple Bank in New City, and it was an exceptional experience. She showed unparalleled professionalism and patience resolving my concerns with efficiency and courtesy. I am truly impressed and grateful for such a positive banking experience.

5 /5 John Bennett: This is a great bank. Finally we have a branch in our community. The customer service is outstanding. During a visit on 8/25/22, Ms. Qureshi and Ms. Aidoo took the time to address all of my questions and to process my transactions. Both were very knowledgeable and helpful. Thank you for the great service!

5 /5 Sheldon Lichtenstein: This bank, on Main Street in New City, brings back memories of the way home town banks once were. We moved our accounts here from a large mega-bank because of the better interest rates. But what really sets this bank apart is that when you walk in, they actually recognize you and know who you are. Today, unsolicited, Johnathan Cela-Castro, actually called us just to thank us for our business. My wife and I cannot recommend this bank highly enough. A complete pleasure to do business with.

5 /5 Jenny K.: I was so unhappy with Apple Bank until I found Miriam Aidoo at the New City Branch. I travel alot and personal customer service is important to me. I am so grateful to have Miriam to work with.