5 /5 FLOYD PATTON: You know how people say insurance is a nightmare? Well, that was my mindset until I had to switch companies last year. I had just moved to Yonkers, and with the move came a whole new set of challenges, including finding the right auto insurance. My previous insurer didnt seem to get how much my driving habits had changed now that I was commuting daily on the Saw Mill Parkway. I needed coverage that would actually suit my new life here.
I decided to give this local Yonkers company a shot after seeing a few positive reviews online. I’ll admit, I was skeptical at first, but the first call really put me at ease. The agent asked about my commute, where I parked my car (which, by the way, is often on the street near the Yonkers Waterfront), and even about the usual traffic conditions I face. It was such a relief to talk to someone who actually knew the area and could tailor a plan to fit my needs.
One of the things that really stood out was how they handled my questions. I wasn’t just another number; they genuinely seemed to care about getting me the best deal possible without sacrificing coverage. The agent went over different options with me, breaking down the costs and explaining what each type of coverage meant. I felt informed, not pressured, which was a first for me when it came to dealing with insurance companies.
There was a small hiccup when it came time to finalize my policy—the paperwork took a little longer than expected because of a mix-up with my previous insurer. But, honestly, the team here was on top of it. They kept me updated with every step, and even called to apologize for the delay, which I really appreciated. It wasn’t perfect, but it felt real and genuine.
A few months later, I had to make my first claim after a minor fender bender near Cross County Shopping Center. I was nervous about how complicated it would be, but the process was straightforward. I called their claims department, and they walked me through everything. The adjuster even met me at the scene, which was a huge help since I was pretty shaken up. It was over before I knew it, and the repair shop they recommended did a fantastic job.
I’m not usually one to write reviews, but I wanted to share this because it’s rare to find a company that feels this trustworthy. I’m sticking with them for the long haul, and I’ve already told a few of my neighbors about them. If you’re in Yonkers and need auto insurance that actually works for you, I’d definitely give them a try.
