Rocket Mortgage - Detroit (MI)

1 /5 John Lockheed: My experience with Dylan Kruathofer was extremely disappointing. From the beginning, communication was poor — I constantly had to follow up just to get basic updates, and when I did get a response, it often left me more confused than before. There was little guidance through the process, and I never felt like my concerns were taken seriously. Getting a home loan is already stressful, and instead of making things easier, working with Dylan only added more frustration. I was left feeling unsupported and misled, and I would not recommend him to anyone looking for a smooth and professional mortgage experience.

1 /5 Walter Carbone: Predatory, deceptive, and utterly untrustworthy. I’m a senior homeowner who applied for a straightforward mortgage with Rocket Mortgage in April 2025. I locked in a 7.25% fixed rate on April 21, submitted every required document, and provided full appraisal and zoning info for my single-family home — zoned Rural Residential, fully compliant, and assessed at nearly eight times the loan amount. Everything was in place. Then, as interest rates began to rise, Rocket Mortgage stalled. Communication slowed. And on June 12, they suddenly informed me that my home was classified as an “Unacceptable Property Type.” No explanation. No supporting documents. No recourse. Let me be clear: Rural Residential is a standard zoning designation across New York State. My home is not a farm, not commercial, not mixed-use. Their excuse made no sense — and they refused to explain. What’s more likely? That they deliberately delayed the process to let my rate lock expire — and reprice the loan at a higher rate for greater profit. That’s rate manipulation. And when it’s done to someone in their 70s, it starts to feel like age-based discrimination. I’ve filed complaints with the Consumer Financial Protection Bureau and the New York Department of Financial Services. This wasn’t just incompetence — it was calculated. Rocket Mortgage wasted my time, damaged my trust, and tried to profit off my age and vulnerability. If youre considering Rocket Mortgage, especially as an older borrower, ask yourself: What will they do when you lock in a rate they don’t like? I’ll never trust them again — and you shouldn’t either.

1 /5 Ciccio Brooklyn: Beware. As a First-time buyer, I was taken advantage of. I was endlessly serenaded that I was approved for this and for that...only to trap you further into the matrix when so many other approvals had to be made. A lot more paperwork and verification that should have been done from the get-go, (but youre in too deep at that point). The final straw was charging me $500 for an appraisal on a property that I never authorized nor was informed about, as I was only 24 hours into my option period. As the potential lender, they have no right to jump the gun and order appraisals for homes I have not committed to purchase, let alone use Rocket Mortgage as my lender. I only found the $500 charge on my bill the following month. Crooks ! Beware !

1 /5 Dwight: Having the absolute worst experience with Hasan Hadair Hasan, my brother is selling us his home to keep in the family. We’ve submitted all paperwork and have asked and requested simple questions and everytime we are met with a garbage attitude from Hasan and no answers to any questions. If he becomes your loan officer, turn and go elsewhere. This has been the most irritating and frustrating service we’ve ever had. You need to have customer service classes for Hasan, if you cannot. Let him go to McDonalds as he would be better utilized flipping burgers.

1 /5 Amy Delcambre: Rocket Mortgage is grossly incompetent. I’m a widow with three children. I got behind on my mortgage. I called in mid-July to arrange getting caught up. I made my August payment as arranged. Despite this, they charged my Wells-Fargo account $3300 yesterday and then my SoFi account $2100 today (9/2/25). The reason for the $3300 charge was also gross negligence of business practices. They thought an insurance policy of mine was canceled and chose the MOST expensive alternative they could find. They said my escrow was $8,000 short. It was not. Had someone called my insurance company, they’d have known it wasn’t canceled. In fact, I have an escrow overage of $945. Further, in 2020, they screwed up my insurance. I was newly widowed and was meticulously making sure I could afford my mortgage. They left off an insurance policy in quoting me, which a couple of months in, led to my rate leaping up by about $600. They refused to eat the costs despite the mistake being literally anyone’s but mine. They are blithering idiots. I will leave the minute interest rates go down unless they want to pay to fix things. They owe me for overages in my account, and if they want to keep me as a client and for me to delete this review, they can pay me for my time and stress and effort in helping them operate like a competent company. I absolutely am livid, and I would only recommend them to people who deserve to suffer. I can only hope that they’re using AI and various other automated technologies and that these massive errors aren’t being managed by real people (I’m already worried enough for humanity), but respectfully, if that’s the case, I don’t want to deal with them or their blatantly ignorant technology. Run, don’t walk AWAY from Rocket Mortgage.