Michigan Schools and Government Credit Union - Warren (MI)

1 /5 Mark: Extremely disappointed with my experience at this credit union—especially with Assistant Branch Manager, Justin Ross. I came in with strong credit, income, and available lines far above what was requested, yet was only offered a $10K limit after requesting $40K. When I asked for clarification or reconsideration, Justin was unresponsive and lacked the professionalism I’d expect from someone in his position. There was no sense of follow-through, no transparency in the decision, and frankly, the service felt dismissive. I can’t help but feel there may have been some bias at play, intentional or not. This kind of treatment reflects poorly on MSGCU as a whole. If you’re looking for a financial institution that values its members and actually takes the time to understand their full profile, I’d strongly suggest looking elsewhere.

1 /5 VanValkenburg Josh (JVV): I have been with MSGCU going on 15 years, my wife longer than that. Weve never had a problem until last weekend. My wife went in to finalize some paperwork we were told was good to go, but unfortunately my wife came across Debbie. Debbie is a rude, inconsiderate, petty tyrant, and I hope nobody ever comes across her again. She made my wife feel insignificant, and tried to make my wife feel like a fool, for not having documentation that we were never told we needed. She is cruel, and this single interaction has us considering moving to another credit union. If the past few years has taught me anything, its dont put up with rude people. If Debbie wants us to feel like worthless garbage we can take our business elsewhere and Debbie can be the queen of her credit union. If someone from MSGCU reads this, I want an apology in writing mailed to our home, you know our address. I will never recommend MSGCU to anyone again. Ive lost all faith in their leadership, and member care teams. I would be ashamed if a friend or family member was treated the way Debbie treated my wife. I dont care if she was having a bad day, or was mad it was a busy Saturday. Nothing gives Debbie the right to treat people the way she treated my wife.

5 /5 Johnmark Melton: I recently used the restroom there and it was the most pleasant restroom experience Ive ever had. The temperature was warm and inviting, the color scheme was cozy, the lighting was gentle and relaxing. Overall, the cleanliness was fantastic and the facilities were in good working order. I feel the toilet was sloped ever so slightly to the right, though. But the room smelled nice and refreshing and the hand soap was aromatic. I felt at home in that bathroom. 10/10 would go there again.

5 /5 Stacey Main: I love them theyre always very helpful and very fast Ive never waited more than like 10 min to be seen. If you loose bank card same day u get new one.

5 /5 Milad Shiba: Debbie & Dennis were amazing people to work with. They made the whole auto financing process as easy as possible for a first timer. Highly recommend this branch! Thank you Debbie & Dennis for a great experience!