5 /5 Amy Koska: i really liked how the branch manager, who could not help me with a home loan, took my "vital" information and passed it on. So when the correct person at Flagstar did contact me, he knew why i was calling, what information he needed to start helping and everything!! it was great that i did not have to repeat myself several times, she briefed him for me! loved how Prepared He was for our call. I really appreciate customer service.