1 /5 Kristy T: Tiara the teller is rude and incompetent every time I go in there, to a dangerous level. She almost let me walk out there with a cashiers check from someone else’s account, after I handed her a paper with everything she needed on it. She was letting me sign it and walk away, no checking ID or anything. Had I not pointed it out, someone would’ve been very upset when they saw their account.
Annoyed with her incompetence and the incompetence of the whole staff, Barb came over with attitude and then accused me of being the one who was being rude in regards to needing documents regarding my deceased father’s estate. Luckily I brought my family in with me to witness how awful, unhelpful and incompetent everything with my father’s estate has been. It’s absolutely unbelievable.
The place is so bad the manager that took a week to review my father’s account after receiving the death certificate quit prior to me being able to handle my father’s estate.
Rhonda the loan officer was previously, rude, and unhelpful with my car loan and came to yell at me that they closed because Tiara took 10 minutes to get to me the first time I tried to drop off my request for information regarding my fathers account.
The online banking system they use is garbage, and was a pain to transition when they transitioned in the past year. They have gaudy American flag debit cards without tap to pay.
As soon as I get my father’s estate handled I am paying off my car loan early and closing my account. My father was the one who set me up here at this credit union 2 decades ago, and he was a stubborn and long time user of it. Even he was frustrated with them prior to his passing, and began moving things to other financial institutions. A shame he did not move everything all at once.
Do yourself and your heirs a favor, if you plan on dying anytime soon, don’t get an account here. Beneficiaries mean nothing to them and everyone tells you a different story about accounts.
