Michael Lehman - Branch Manager, Ameriprise Financial Services, LLC - Farmington Hills (MI)

Dwayne Johnson My last visit to this branch was sad to say the least( March 2024 ) Every time I visit this bank to make a withdrawal from one of my accounts, I found myself waiting for an exssisive amount of time. Even when there is only one or two people in front of me. This is what happened during my last visit. One teller was servicing the drive-thru customers,while the other teller was slowly helping the walk in people like myself. I was told by the manager that the third teller was at the window working on an assignment instructed by her and was not waiting on the walk in customers.I was very boisterous about the lack of quicker service. I have not returned to this branch and have no intentions of going back. The incident was actually the status quo here. I have two accounts here,a CD and a mutual fund at this branch. Not customer friendly !!

Dawn Hofmann I received a cold call from Melissa to refinance my car loan and she forwarded my call to Angela Perry. I cannot even begin to express how incredibly diligent Angela was with all of the paperwork and finalizing my refinancing loan. Everything from the beginning of the experience until the end was done within a few days and I cannot thank the FreeStar team enough for all of their help.

King G The assistant manager Kayla is awesome I wish I could have tipped her she helped me with all my needs and made things very simple and easy for me. 10/10

Kathryn Westcott Great people to work with. They have made our retirement so easy. They take the time to explain things so we see our plan