Mercedes-Benz Financial Services - Farmington Hills (MI)

1 /5 Alyaa George: The worst experience ever at Mercedes-Benz financial services in Farmington. I stop by to talk to someone about the website that I cannot find and he refused to say anything. I’m not sure what are those two African-American doing their what’s their job ??sitting in the front browsing on their phone only. He said you have to keep trying until you find the website. What’s the secret about website now? No wonder why company is going out of business. So unprofessional people and frustrated. Experience.

1 /5 Leslie A14: Absolutely terrible experience. At the end of our lease, we were provided with a payoff amount and told that a package with next steps would be mailed to us. After waiting 11 days with no package, we called back—only to be told that our account had been closed. No notice, no explanation. Now we’ve been told we have to go through the dealer directly to purchase the vehicle, which has caused unnecessary confusion and delay. Extremely disappointed with the lack of communication and follow-through.

1 /5 Amy George: I had an issue with my credit score be dropped over 100 points due to an error that was made by MBFS. Basically my auto payments was cancelled because I was a mistaken for another person. What makes me sad is that I didn’t even get one notice from MBFS on missed payments. I contacted customer service and nonchalantly, said that they can’t do anything else on their end. My question is why wasn’t and I made aware that there are pending payments. I received no notifications. One of the main reasons I chose to enroll in auto pay is because I have multiple bills that I pay, I work a full-time job and I have a family to maintain so auto pay has been a game changer and I didn’t think twice about it because for 2 1/2 years, I had no issues with it. It is unfortunate and no one can tell me how this is possible. We live in the 21st century, there are multiple ways of contacting a person. I used to get reminders on when the payments will be withdrawn, but not of missing payments? How is that possible. If I can give a 0 star review I would. Shame on you Mercedes, you have discouraged me from continuing on my business with you and will be taking my business else where.

3 /5 Christina Fuhrmann: I have had mixed experiences so far. I had to call both the dealership and them a few times just to be able to start payments on my car. Good thing I did, because the payment was due in a matter of days by the time I figured out how to get into my account. Had I waited for them to contact me, I would have been late on my payment. However, the person I spoke with was extremely polite and pleasant and the website is working great now. Very easy to use.

1 /5 Brad Amen: MBFS states, on their website, that the core values that define them are...Integrity, Openness, Respect, Customer Focus...I am sorry to say that none of these are any true core values of this company. MBFS STOLE FROM US....$13, 425.00 due to a mistake that ONE OF THEIR OWN dealerships mistakenly imputed as a computer error, left us with a lower payoff on our vehicle, when we went to sell our Mercedes 350GLE, we contacted them "3" different times, the other dealership contacted them, each time getting the same payoff amount for our car. MBFS never questioned the amount on the loan, our website inquiry stated that amount, and even my phone call to inquire...thats what they told us our payoff was. We sell our car, we walk away and a day later...when trying to turn off autopay to stop another payment pulled... They ask me...when did you sell your car to Mercedes Benz of Georgia, for $13,446.85, which didnt make sense because our payoff they told us was...$33,325.78...WHAT??? Even then, I kept telling them, those numbers dont make sense....in short... I CAUGHT THEIR ERROR AND NOTIFIED THEM OF THE SITUATION... instead of them being diligent with their mistake, they insisted they would NEVER take the over payment right-off as their own mistake and hit us with a BIG PROBLEM. Our car was sold, the other dealership sent them the payoff that was quoted and we were left with the balance that wasnt our mistake and fighting to get some kind of answers to how this happened in the first place. We called numerous times to try and get some resolve, but were left with rude and unprofessional customer service people, no call backs when promised and no-one taking ownership of the mistake they created. They just removed the mistake, which changed our payoff and made us pay out the wrong overage on our account. We have bought many Mercedes vehicles, they state, "The Best or Nothing", well...I can tell you, they own up to that..They Do NOTHING!!!! SHAME on you, MBFS...you are not customer focused and you DO NOT concentrate on the customer, any day, every minute, every second...change you core values...you DONT follow them.