Fifth Third Bank & ATM - Pontiac (MI)

1 /5 Caleb Swalwell: ATM literally does not work and stole my card. Froze when I pressed deposit cash and will not give my card back. Never do business with these people if they can’t even have a working ATM

2 /5 Desmond Thornton: Poor communication! lazy tellers never really wants to do their job. I hate going to this one but being is so close to the house. I have no choice which management would take care of the bad communication skills and lazy work ethic.

3 /5 Dr Prakrut Manish Sethi: The banking service itself is okay—nothing special, but it gets the job done. However, I was shocked to find out that they do not allow any metal objects into the branch. I understand there are safety concerns, but what exactly am I supposed to do if I have headphones, an iPad, or even a smartwatch with me? There’s no security guard or designated place to store personal belongings, which makes the whole experience extremely inconvenient. I had to choose between leaving expensive electronics unattended or missing my appointment. This lack of consideration for everyday customers who carry devices is unacceptable in 2025. For that reason, I’m closing my account and taking my business elsewhere.

5 /5 MsMoua01: Jalicia was very kind and helpful. She helped me opened a business account and I couldn’t be more happier. I also met with Manager Lena who was also very kind. I would recommend Fifth Third Bank to anyone who’s looking to open a bank account.

3 /5 Mark Hansel: Not impressed! I set an appointment to open a new checking account. I arrived a couple minutes before 3pm. It was dead inside bank when I arrived; two bank tellers and one customer. The one bank teller said he could help open my account but he said he was new and just went through training. I ended up leaving and opening a checking account at a different bank. I was not comfortable with having a new employee who was referring to training notes open my checking account.